how are you able to make a profit sellling non-returnable item as customers can claim damaged and keep both product and money
I am left wondering how you, experienced sellers are able to make a profit selling certain good on amazon especially FBM as it seems that customers can just claim that the product arrived damaged to them and amazon will issue them a refund. As it is non returnable so there is no need for them to return anything just claim damage and get money back.
Several items from this ASIN: B001QRZ0QK where shipped to me in a plastic bag and they arrive just fine but despite putting them in padded envelope, box with paper; apparently customers got them damaged. I have worked in packing so I know how to pack item for them to arrive safely at destination unless someone used a hammer -:). It was a complete loss on money on this ASIN for me.
So what is the way to deal with those kind of products, do I need to take insurance when buying the shipment? should I only sell them FBA only ?
Any advise.
thank you very much
2 replies
Seller_vSOOwekJLU6c0
Losses are unavoidable.
My goal is 3% return rate.
If its a lot higher, I try to target a different customer base because my current customer base is causing a lot of returns.
SEAmod
Hello @Seller_J1Rj1vXdl0KeD
Thank you for taking the time to visit the seller forums and interact with your fellow sellers and the Amazon Communities team. I see @Seller_vSOOwekJLU6c0provided guidance. Unfortunately, dealing with returns is a part of any retail business, whether brick and mortar, or online. Do your best to understand the cost of returns versus the type of product. You may find you will need to modify your offerings.
Thank you for selling on Amazon.
