Brand Registry request status shows Answered Case
I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still shows "Pending Review".I want to know what is the status of my application. Case ID 14726884871
Brand Registry request status shows Answered Case
I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still shows "Pending Review".I want to know what is the status of my application. Case ID 14726884871
0 replies
Sandy_Amazon
Hello @Seller_4c74nfYphJGDr
My name is Sandy from the Community manager team here on forums. Thank you for providing the case ID. I have looked into this.
Some sellers will see their case status through their seller central case log and it will show "answered" or "resolved" status before they get any answers from Brand registry. This is because the case may be passed to internal teams within Amazon and it reflects that information.
To check the most accurate status of your application, please check through your Brand Registry home page -> Brand Applications -> Status.
Closing the case or commenting on the application case may result in further delay of the investigation so I would not advise that as well.
Application reviews can take up to 10-15 business days or more to complete depending on the complexity of the case. I have confirmed that your case is in pending review and being passed to relevant teams for review.
At this time, please wait until you hear back in the case ID. Thank you.
Sandy
