Funds Disbursement Account Deactivated
Funds Disbursement Account Deactivated
0 replies
Seller_OvL8C4BJWiuS9
It literally tells you how to request funds:
disbursement-appeals@amazon.com
Cade_Amazon
Hello @Seller_kTQLSVGrVsVLA,
Thank you for utilizing the seller forums.
Based off of the information you have provided, I see that your account is deactivated and you are requesting your funds. So we can better assist you, I would like to ask you a few questions.
Why is your account deactivated? Have you submitted an appeal? Please provide a screenshot of the communication you have received about your account deactivation.
One way to get your funds is to reinstate your account. or request your funds through the email address that was provided in the performance notification you have provided.
I would like to thank @Seller_OvL8C4BJWiuS9 for their engagement.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Emet_Amazon
Hello @Seller_kTQLSVGrVsVLA,
Thank you for following up with this notification.
How do I reactivate my account?
To reactivate your account, send the following documentation issued within the last 365 days:
-- Supply chain documentation, such as invoices or receipts, for the inventory that you have listed on your account. This is required to verify the ownership of the products listed on the Amazon store. The documentation must include the following information:
--> Supplier information such as name, phone number, address, or website, and item descriptions
--> Item quantities. Pricing information may be removed, but the rest of the document must be visible.
Note: You may highlight or circle the ASINs under review for easier review. Highlighting ASINs or removing the pricing information is not considered an alteration of the document.
-- Import or export documents when applicable, bills of lading, commercial invoices, and packing lists
-- Authorization letter from the brand owner or brand letters that authorize you to use a trademark, design, patent, or copyright
-- Document supporting that the supplier is authorized by the brand owner
-- Licensing agreement
-- Order confirmation receipts if the items are purchased online
-- Business registration documents
You should only send PDF, JPG, PNG, or GIF files. These documents must be authentic and unaltered.
As this notification advises, you will be required to provide all of these documents to confirm compliance. This type of issue also provides specific ASINS to address.
Have you provided the requested documentation? Do you invoices meet our requirements listed in the responsible sourcing help page? This provides our invoice requirements with a bit more detail. I would also recommend reviewing the letter of authorization help page to ensure your documents meet our expectations here as well.
Additionally, as this situation can only be disputed with the requested documentation, if these documents cannot be provided, the account will remain deactivated.
Regarding your funds, as previously noted by @Seller_OvL8C4BJWiuS9, you will need to email our disbursement teams directly. Please also keep in mind the caveat surrounding 90-day hold on funds which started the date of deactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.