Invalid credit and debit card
Does anyone know how to fix this problem? I've contacted my bank and credit card company which checked out fine. From what I'm reading this is an ongoing problem. I opened up a case with Amazon on yesterday only to be told that I needed to contact my bank which I did. I just opened up another case. Was anyone able to get his fixed on their own or did Amazon have to do it?
5 replies
Seller_OvL8C4BJWiuS9
What card do you have on file with Amazon. Debit cards work for fees, but a valid card is needed to list/sell. I have also seen that if you have a buyer account that you should change to the credit card in that account first and then the seller account.
Seller_J46Ruz3VzvWCV
Also note that if this is about verification your CC details need to match up with what is in Seller Central > Legal Entity ... and the Business Address.
Micah_Amazon
Hello @Seller_7sugcXvYn3wZe,
Thank you for reaching out. My apologies on the frustration this is causing. When you register as a seller, you must enter a credit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to Registration requirements by country.
If you have entered a valid or true credit card (not pre-paid or debit card ) for both buyer and seller side of your account and still run into errors, there may be an issue with your bank.
Please kindly share your most recent seller support case ID and I will review and escalate.
Looking forward to your response.
Cheers,
Micah
