Potential High Price Error
I have been struggling to get a Potential High Price Error corrected for ASIN B0C9W34JKG since March. I have opened 10+ Service Cases and they all end up being escalated and then I get a link to the pricing guide in which we are completely in compliant. We are the manufacturer of this Amazon exclusive item and no one else sells it. It is a 10 Pack of an item we sell individually and in 3 packs at slightly higher price per item than these. I don't know what else to do but am hoping an Amazon Moderator will see this post and help.
Potential High Price Error
I have been struggling to get a Potential High Price Error corrected for ASIN B0C9W34JKG since March. I have opened 10+ Service Cases and they all end up being escalated and then I get a link to the pricing guide in which we are completely in compliant. We are the manufacturer of this Amazon exclusive item and no one else sells it. It is a 10 Pack of an item we sell individually and in 3 packs at slightly higher price per item than these. I don't know what else to do but am hoping an Amazon Moderator will see this post and help.
0 replies
Cooper_Amazon
Good Afternoon @Seller_ekwMxCRXVmim9,
I wanted to stop by and check on on this discussion. The information that Selling Partner Support has shared on CASE ID ending in 2641 is valid steps to correct potential pricing errors.
I also wanted to share the feedback one of my colleagues @Stevie_Amazon wrote a few months ago to a seller in a similar situation:
Amazon's Marketplace Fair Pricing policy has been established in order to maintain attainable, low prices for all customers. Amazon regularly monitors the prices of items on our stores, including shipping costs, and compares them with other prices available to our customers.
Depending on the exact message you are receiving, you will need to take action in order to relist the impacted product.
There is also a pricing health page which shows a number of great options and best practices for you to utilize. This page shows:
- All offers currently ineligible to be a Featured Offer on the product detail page because they are not priced competitively compared to other retailers outside of Amazon (the Competitive External Price) or they are priced significantly higher than recent prices observed in Amazon's store or outside. To become eligible for Featured Offer:
- When offers are not competitive, consider setting your offer's total price (price + shipping) at or below the Competitive External Price.
- When offers are priced higher than recent prices, consider setting your offer’s total price (price + shipping) in line with the reference prices.
- Or, consider enrolling in Automate Pricing, which helps you stay price competitive by automatically adjusting your prices within the parameters you set in real time.
- Offers currently eligible to be the Featured Offer and priced within 5% of the Featured Offer price. You can improve your chances of being the Featured Offer by considering setting your offer’s total price (price + shipping) so that it matches or is lower than the current Featured Offer price.
There is also a chance for you to automate pricing for items if need be.
Please let us know if you have any questions regarding the information provided above.
Sincerely, Cooper_Amazon
