return and refund
Does Amazon still automatically process refund on behalf of sellers once customers initiated return process but before the item is shipped back to sellers?
Amazon used to do that but it seems they no longer do it anymore.
Thanks a lot for any information.
return and refund
Does Amazon still automatically process refund on behalf of sellers once customers initiated return process but before the item is shipped back to sellers?
Amazon used to do that but it seems they no longer do it anymore.
Thanks a lot for any information.
5 replies
Seller_OvL8C4BJWiuS9
Are you talking about RFS? If so, then yes, they do as far as I am aware (if the item s under $100). I have seen some posts about how inconsistent it has been though.
Emet_Amazon
Hello @Comfy,
Thank you for posting your concerns with refunds.
I really appreciate the additional information provided. The current topic does exceed my ability to help in the account health category, thus I have reached out to a community manager who specializes in this topic to offer a bit more information. They should follow up with you here shortly.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Quincy_Amazon
Hello @comfy
Thank you for posting your inquiry to the Forums.
Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us. Returns that are self-ship or use a label paid for by the seller are not eligible for a refund at first scan.
This help page provides additional information on Refund at First Scan for your reference.
Regards,
Quincy_Amazon
