Brand store byline issue
Hi you all - Is anyone has a brand store byline issue? I am waiting for 1 month now and there has been absolutely no update other than "we are working on it"?
Brand store byline issue
Hi you all - Is anyone has a brand store byline issue? I am waiting for 1 month now and there has been absolutely no update other than "we are working on it"?
0 replies
Seller_UZakiZBr1q4TJ
I'm experiencing the same thing. My request has been only 5 days so I haven't been waiting as long as you. I'm a little confused how it is hard to change a link node for a brand. At the moment when my Brand link is clicked on my listings it goes to a page that has been getting more and more filled with competitor products and less of mine. Not a great thing to see sine I'm a new seller. sigh...
Steve_Amazon
Hi @Seller_x7FuxwGTCfsLn and @Seller_UZakiZBr1q4TJ,
Steve from Amazon here. I came across this thread and wanted to jump in and see if these issues are still persisting for you. If they are, please provide the latest Case IDs created for this and I am happy to take a look and see if I can help here.
Thanks,
Steve
Seller_4BJMcR0kQfEuO
We have been having the same issue for a month now!
We have submitted a case (Case ID: 12357367721) and Amazon has just said they are still working on it whenever we inquire about progress.
Does anyone have any suggestions to help expedite solving this issue? Our sales are less than half what they normally are since the byline stopped working...
Thanks, Hannah B.
Steve_Amazon
Hi Everyone,
I am dropping a note for any sellers that may be experiencing similar byline issue to the situations on this thread. Please create a new thread within the forums explaining your situation in detail and providing case IDs created to Seller Support. This is a best practice that will get you the support needed from a Community Manager.
Thanks,
Steve
