The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.
Why is this happening?
The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
The account admin of our amazon account is French citizen, but we're looking to sell on US market. We have tried to use his French ID and Bank Statement but we're getting this response.
Are we supposed to have a person on our team from the US to provide their documents instead?
What does Country of Origin means in this matter?
The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.
Why is this happening?
The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
The account admin of our amazon account is French citizen, but we're looking to sell on US market. We have tried to use his French ID and Bank Statement but we're getting this response.
Are we supposed to have a person on our team from the US to provide their documents instead?
What does Country of Origin means in this matter?
0 replies
LeviDylan_Amazon
Hello @Seller_N09C43UbM6tkM,
Thank you for reaching out on the Seller Forums.
"Are we supposed to have a person on our team from the US to provide their documents instead?
What does Country of Origin means in this matter?"
I see that you have questions about completing seller identity verification with the proper country of origin.
When sellers create an account, they will select which country they originate from and also input this information into the business address and phone number section along with the legal entity section.
To successfully complete the verification, you must submit the requested documents that match your name and address in seller central.
So that I can take a look at this for you, can you share the associated case ID? This way, I can review your status and what your next steps will look like to get this resolved.
I look forward to your reply and assisting you further. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_N09C43UbM6tkM
I notice that our escalations team is actively addressing this issue in the case numbered 15910956011. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
