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Seller_w4nPEyvym5UYs

My account deactivation

Dear Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.

To summarize the situation:

All orders have been delivered as confirmed by our courier partner, Shiprocket.

The Shiprocket website clearly shows that all packets were delivered on time.

I have submitted the necessary POA and documentation multiple times as requested by Amazon.

I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.

Kindlyb please suggest and help me hear .

Reply recived from Amazon .

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

50 views
23 replies
Tags:Deactivated
00
Reply
user profile
Seller_w4nPEyvym5UYs

My account deactivation

Dear Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.

To summarize the situation:

All orders have been delivered as confirmed by our courier partner, Shiprocket.

The Shiprocket website clearly shows that all packets were delivered on time.

I have submitted the necessary POA and documentation multiple times as requested by Amazon.

I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.

Kindlyb please suggest and help me hear .

Reply recived from Amazon .

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

Tags:Deactivated
00
50 views
23 replies
Reply
0 replies
user profile
Seller_chy5fCStE8sIz

[Moderator Edit: removed personal solicitations]

12
user profile
Seller_LImVvUWeyiCfQ

user profile
Seller_w4nPEyvym5UYs
and a detailed Plan of Action (POA)
View post

I don't see where Amazon asked you for a POA. Do you have another communication where they did?

It might help for you to post the original deactivation notification. The one you posted appears to be a follow-up.

Did you address the second bullet Amazon requested? The evidence to support identification of your business?

user profile
Seller_w4nPEyvym5UYs
all my supply chain bills provided
View post

Where are you sourcing your products from?

10
user profile
Nikki_Amazon

Greetings Aradhana_Creations_U,

Thank you for providing the details about the issue with your Amazon account deactivation. Based on the information you have shared, it seems that Amazon is requesting additional evidence to support the delivery of your recent seller-fulfilled orders, as well as documentation to verify your business identity and inventory.

To assist you further, could you please provide the case ID with seller support, where you explained that your products are generic and unbranded.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

 

I wish you all the best,

-Nikki

00
user profile
Nikki_Amazon

Hello Aradhana_Creations_U,

Thank you so much for providing the Case ID. That information has allowed me to further investigate your case, and I will make sure to follow up with you until we find a resolution.

Also, I would recommend that you investigate the proof of delivery you have provided. You should verify whether all the shipments were successfully delivered or if some are still in transit. Confirming the status of the deliveries will help determine the validity of the proof of delivery documentation.

I'm happy to continue assisting you with this case. Please let me know if you have any other questions or if there is anything else I can do to help.

Best,


-Nikki

00
Follow this discussion to be notified about new activity
user profile
Seller_w4nPEyvym5UYs

My account deactivation

Dear Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.

To summarize the situation:

All orders have been delivered as confirmed by our courier partner, Shiprocket.

The Shiprocket website clearly shows that all packets were delivered on time.

I have submitted the necessary POA and documentation multiple times as requested by Amazon.

I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.

Kindlyb please suggest and help me hear .

Reply recived from Amazon .

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

50 views
23 replies
Tags:Deactivated
00
Reply
user profile
Seller_w4nPEyvym5UYs

My account deactivation

Dear Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.

To summarize the situation:

All orders have been delivered as confirmed by our courier partner, Shiprocket.

The Shiprocket website clearly shows that all packets were delivered on time.

I have submitted the necessary POA and documentation multiple times as requested by Amazon.

I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.

Kindlyb please suggest and help me hear .

Reply recived from Amazon .

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

Tags:Deactivated
00
50 views
23 replies
Reply
user profile

My account deactivation

by Seller_w4nPEyvym5UYs

Dear Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Amazon account, which has been deactivated for the past four months. Despite my repeated submissions of the required documents and a detailed Plan of Action (POA), I am consistently receiving the same response from Amazon.

To summarize the situation:

All orders have been delivered as confirmed by our courier partner, Shiprocket.

The Shiprocket website clearly shows that all packets were delivered on time.

I have submitted the necessary POA and documentation multiple times as requested by Amazon.

I would greatly appreciate any help or guidance you can provide to resolve this matter and reactivate my account.

Kindlyb please suggest and help me hear .

Reply recived from Amazon .

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

Tags:Deactivated
00
50 views
23 replies
Reply
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user profile
Seller_chy5fCStE8sIz

[Moderator Edit: removed personal solicitations]

12
user profile
Seller_LImVvUWeyiCfQ

user profile
Seller_w4nPEyvym5UYs
and a detailed Plan of Action (POA)
View post

I don't see where Amazon asked you for a POA. Do you have another communication where they did?

It might help for you to post the original deactivation notification. The one you posted appears to be a follow-up.

Did you address the second bullet Amazon requested? The evidence to support identification of your business?

user profile
Seller_w4nPEyvym5UYs
all my supply chain bills provided
View post

Where are you sourcing your products from?

10
user profile
Nikki_Amazon

Greetings Aradhana_Creations_U,

Thank you for providing the details about the issue with your Amazon account deactivation. Based on the information you have shared, it seems that Amazon is requesting additional evidence to support the delivery of your recent seller-fulfilled orders, as well as documentation to verify your business identity and inventory.

To assist you further, could you please provide the case ID with seller support, where you explained that your products are generic and unbranded.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

 

I wish you all the best,

-Nikki

00
user profile
Nikki_Amazon

Hello Aradhana_Creations_U,

Thank you so much for providing the Case ID. That information has allowed me to further investigate your case, and I will make sure to follow up with you until we find a resolution.

Also, I would recommend that you investigate the proof of delivery you have provided. You should verify whether all the shipments were successfully delivered or if some are still in transit. Confirming the status of the deliveries will help determine the validity of the proof of delivery documentation.

I'm happy to continue assisting you with this case. Please let me know if you have any other questions or if there is anything else I can do to help.

Best,


-Nikki

00
Follow this discussion to be notified about new activity
user profile
Seller_chy5fCStE8sIz

[Moderator Edit: removed personal solicitations]

12
user profile
Seller_chy5fCStE8sIz

[Moderator Edit: removed personal solicitations]

12
Reply
user profile
Seller_LImVvUWeyiCfQ

user profile
Seller_w4nPEyvym5UYs
and a detailed Plan of Action (POA)
View post

I don't see where Amazon asked you for a POA. Do you have another communication where they did?

It might help for you to post the original deactivation notification. The one you posted appears to be a follow-up.

Did you address the second bullet Amazon requested? The evidence to support identification of your business?

user profile
Seller_w4nPEyvym5UYs
all my supply chain bills provided
View post

Where are you sourcing your products from?

10
user profile
Seller_LImVvUWeyiCfQ

user profile
Seller_w4nPEyvym5UYs
and a detailed Plan of Action (POA)
View post

I don't see where Amazon asked you for a POA. Do you have another communication where they did?

It might help for you to post the original deactivation notification. The one you posted appears to be a follow-up.

Did you address the second bullet Amazon requested? The evidence to support identification of your business?

user profile
Seller_w4nPEyvym5UYs
all my supply chain bills provided
View post

Where are you sourcing your products from?

10
Reply
user profile
Nikki_Amazon

Greetings Aradhana_Creations_U,

Thank you for providing the details about the issue with your Amazon account deactivation. Based on the information you have shared, it seems that Amazon is requesting additional evidence to support the delivery of your recent seller-fulfilled orders, as well as documentation to verify your business identity and inventory.

To assist you further, could you please provide the case ID with seller support, where you explained that your products are generic and unbranded.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

 

I wish you all the best,

-Nikki

00
user profile
Nikki_Amazon

Greetings Aradhana_Creations_U,

Thank you for providing the details about the issue with your Amazon account deactivation. Based on the information you have shared, it seems that Amazon is requesting additional evidence to support the delivery of your recent seller-fulfilled orders, as well as documentation to verify your business identity and inventory.

To assist you further, could you please provide the case ID with seller support, where you explained that your products are generic and unbranded.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

 

I wish you all the best,

-Nikki

00
Reply
user profile
Nikki_Amazon

Hello Aradhana_Creations_U,

Thank you so much for providing the Case ID. That information has allowed me to further investigate your case, and I will make sure to follow up with you until we find a resolution.

Also, I would recommend that you investigate the proof of delivery you have provided. You should verify whether all the shipments were successfully delivered or if some are still in transit. Confirming the status of the deliveries will help determine the validity of the proof of delivery documentation.

I'm happy to continue assisting you with this case. Please let me know if you have any other questions or if there is anything else I can do to help.

Best,


-Nikki

00
user profile
Nikki_Amazon

Hello Aradhana_Creations_U,

Thank you so much for providing the Case ID. That information has allowed me to further investigate your case, and I will make sure to follow up with you until we find a resolution.

Also, I would recommend that you investigate the proof of delivery you have provided. You should verify whether all the shipments were successfully delivered or if some are still in transit. Confirming the status of the deliveries will help determine the validity of the proof of delivery documentation.

I'm happy to continue assisting you with this case. Please let me know if you have any other questions or if there is anything else I can do to help.

Best,


-Nikki

00
Reply
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