In this article, we will cover what it means to have an order pending and what to do about it.
Here are some of the most common reasons for orders being in Pending status:
* Amazon has been unable to obtain authorization for the buyer's credit card.
* The buyer selected convenience store payment but hasn't completed the payment.
* For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
* For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA units, the order will still show a Pending status.
* For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries
What should you do with an order in Pending status?
Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.
Notes for seller-fulfilled orders in pending status:
* You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.
* The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
* Amazon assumes the risk of buyer non-payment for every order in the Unshipped orders report, and for every order that can be confirmed or canceled on your Manage orders page.
* Once the payment method has been verified, the Confirm shipment and Cancel order buttons will become available in Manage orders. In addition, the order will appear in both the orders Report and the Unshipped orders Report. At this point, the order should be shipped (or canceled, if necessary).
To initiate communication, go to Contact a buyer.
For more information, go to the Pending Orders page on Seller Central.
Noor
