Package delivered but not received
Twice I had customers state the package was not delivered, but tracking shows it was delivered. Postage was bought with Amazon Buy Shipping. I have tried to contact Amazon customer service but have received no help. I was told to refund or send another product!!
One customer initially messaged me that the products arrived damaged. I sent a return prepaid label and requested a product return in order to check what happened. The customer now states it was never received.
All this sounds very suspicious, and I have no help from Amazon.
Package delivered but not received
Twice I had customers state the package was not delivered, but tracking shows it was delivered. Postage was bought with Amazon Buy Shipping. I have tried to contact Amazon customer service but have received no help. I was told to refund or send another product!!
One customer initially messaged me that the products arrived damaged. I sent a return prepaid label and requested a product return in order to check what happened. The customer now states it was never received.
All this sounds very suspicious, and I have no help from Amazon.
0 replies
Seller_f4a7xAPCCSMqD
If you want Amazon to be the one to pay for the refund, you need to have the customer open an A-Z claim for package not received. I do so using this:
You may be eligible to request a refund under the A-to-z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also requires you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-z Guarantee Refund
To request a refund on an eligible order:
1. Go to Your Orders
2. Locate your order in the list and click Problem with order.
3. Select “Package didn’t arrive” from the list.
4. Select Request refund.
5. Enter your comments in the text box.
6. Select Submit
Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
To receive the maximum refund allowed you need to select “Package didn’t arrive”
If they do file the claim, then I represent my case on the claim with this form response:
This claim meets all requirements to be covered under Amazon's Buy Shipping Guarantee.
* ship-by date on the order was X
* order was shipped X with shipping purchased from Amazon (X tracking XXXX)
* carrier scan shows they took possession of the package on X, so the order was shipped on time
* carrier tracking shows that the order was delivered on X, so the order was delivered on time -
Since the order was shipped on time and shipping was purchased through Amazon's buy shipping, it qualifies to be covered under Amazon's buy shipping guarantee. A-Z claim should be funded by Amazon and not count against our ODR.
