Restricted Products Removal---violation of Amazon's Children's Jewelry policy
We got a Notification of Restricted Products Removal because of violating Amazon's Children's Jewelry Policy, two asin was removed, it's make no sense.
we are selling adult's jewelry, most of women jewelry, like engagement ring, wedding ring, earrings and bracelet.
A month ago, some products received Compliance Requirements of upsc_childrens_jewelry_US-merchant, but as I said, we are not selling children jewelry, so we had to appreal these requirements does not apply to my product. All appreals was approved, Amazon told me my product does not fall under the Product Category Children's Jewelry therefore compliance documents are not required for this Product Category.
So, When amazon admited my product do not fall under category children's Jewelry，but removed my prodcut by this reason. WHY?
Can anyone explain and help me to bring my asin back? Many thanks
Case ID 15705760481
Case ID 15774558031
Restricted Products Removal---violation of Amazon's Children's Jewelry policy
We got a Notification of Restricted Products Removal because of violating Amazon's Children's Jewelry Policy, two asin was removed, it's make no sense.
we are selling adult's jewelry, most of women jewelry, like engagement ring, wedding ring, earrings and bracelet.
A month ago, some products received Compliance Requirements of upsc_childrens_jewelry_US-merchant, but as I said, we are not selling children jewelry, so we had to appreal these requirements does not apply to my product. All appreals was approved, Amazon told me my product does not fall under the Product Category Children's Jewelry therefore compliance documents are not required for this Product Category.
So, When amazon admited my product do not fall under category children's Jewelry，but removed my prodcut by this reason. WHY?
Can anyone explain and help me to bring my asin back? Many thanks
Case ID 15705760481
Case ID 15774558031
0 replies
Seller_Q80NqLwkhlhiL
When can Amazon reply me? It has been more than half a month and it is still under review.
Seller_NxPuqak8YNJEF
Did you set the products to be used by 15 years and older (180 months)?
Possibly because you did not limit the products to adult-only by age requirement that the bot thinks children are also meant to use them, necessitating whatever requirements there are for children's jewelry. Many of us on here have set the age requirement to 180 months (15 years) to bypass nonsense.
And yes, unless something has changed, you have to put in the age requirement in months for it to be properly set. Putting in age requirement as years often reverts to that number in months, as in, 15 years becomes 15 months.
Manny_Amazon
Hello @Seller_Q80NqLwkhlhiL,
I believe you created a duplicate discussion after you posted the first thread HERE regarding the same topic.
Please only create one thread per question as it can create confusion and duplicate work for the Support Staff. Additionally, creating multiple threads on the same topic could be seen as spam on the forums and go against forums guidelines.
I will be closing out this thread in order to avoid duplicative work. Any additional updates will be provided on the original post HERE.
Regards,
- Manny
