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Seller_05g1VfuLHwjdd

AGL Importer of Record (IOR) E-signature issue

Hi,

I’m trying to send using AGL for the first time, but am having an issue trying to apply to be the Importer of Record (IOR).

The last piece is providing an E-signature for the Import power of attorney document, but the link that they send for the signature says that it’s expired.

I’ve been trying to reach support for 2 days, but apparently AGL has a special support that doesn’t do chat or the call me option.

Has anyone experienced this before or have any tips?

Thanks a lot,

Jon

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1 reply
Account Setup
Tags:Verification
00
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user profile
Seller_05g1VfuLHwjdd

AGL Importer of Record (IOR) E-signature issue

Hi,

I’m trying to send using AGL for the first time, but am having an issue trying to apply to be the Importer of Record (IOR).

The last piece is providing an E-signature for the Import power of attorney document, but the link that they send for the signature says that it’s expired.

I’ve been trying to reach support for 2 days, but apparently AGL has a special support that doesn’t do chat or the call me option.

Has anyone experienced this before or have any tips?

Thanks a lot,

Jon

Account Setup
Tags:Verification
00
42 views
1 reply
Reply
0 replies
user profile
Micah_Amazon
In reply to: Seller_05g1VfuLHwjdd's post

Hello @Seller_05g1VfuLHwjdd,

Thank you for reaching out to us in Forums. Have you tried entering information using different browsers, or clearing your history and cache before reattempting? When did you last contact AGL support?

As noted on the program page:

Once you onboard with us, our customer support team can be reached in the portal for any questions on your account and shipments.

Linking the full Guide to using Amazon Global Logistics service from Seller U as well as a matter of reference.

Please let me know if you have any additional questions.

Cheers,

Micah

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user profile
Seller_05g1VfuLHwjdd

AGL Importer of Record (IOR) E-signature issue

Hi,

I’m trying to send using AGL for the first time, but am having an issue trying to apply to be the Importer of Record (IOR).

The last piece is providing an E-signature for the Import power of attorney document, but the link that they send for the signature says that it’s expired.

I’ve been trying to reach support for 2 days, but apparently AGL has a special support that doesn’t do chat or the call me option.

Has anyone experienced this before or have any tips?

Thanks a lot,

Jon

42 views
1 reply
Account Setup
Tags:Verification
00
Reply
user profile
Seller_05g1VfuLHwjdd

AGL Importer of Record (IOR) E-signature issue

Hi,

I’m trying to send using AGL for the first time, but am having an issue trying to apply to be the Importer of Record (IOR).

The last piece is providing an E-signature for the Import power of attorney document, but the link that they send for the signature says that it’s expired.

I’ve been trying to reach support for 2 days, but apparently AGL has a special support that doesn’t do chat or the call me option.

Has anyone experienced this before or have any tips?

Thanks a lot,

Jon

Account Setup
Tags:Verification
00
42 views
1 reply
Reply
user profile

AGL Importer of Record (IOR) E-signature issue

by Seller_05g1VfuLHwjdd

Hi,

I’m trying to send using AGL for the first time, but am having an issue trying to apply to be the Importer of Record (IOR).

The last piece is providing an E-signature for the Import power of attorney document, but the link that they send for the signature says that it’s expired.

I’ve been trying to reach support for 2 days, but apparently AGL has a special support that doesn’t do chat or the call me option.

Has anyone experienced this before or have any tips?

Thanks a lot,

Jon

Account Setup
Tags:Verification
00
42 views
1 reply
Reply
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Micah_Amazon
In reply to: Seller_05g1VfuLHwjdd's post

Hello @Seller_05g1VfuLHwjdd,

Thank you for reaching out to us in Forums. Have you tried entering information using different browsers, or clearing your history and cache before reattempting? When did you last contact AGL support?

As noted on the program page:

Once you onboard with us, our customer support team can be reached in the portal for any questions on your account and shipments.

Linking the full Guide to using Amazon Global Logistics service from Seller U as well as a matter of reference.

Please let me know if you have any additional questions.

Cheers,

Micah

01
Follow this discussion to be notified about new activity
user profile
Micah_Amazon
In reply to: Seller_05g1VfuLHwjdd's post

Hello @Seller_05g1VfuLHwjdd,

Thank you for reaching out to us in Forums. Have you tried entering information using different browsers, or clearing your history and cache before reattempting? When did you last contact AGL support?

As noted on the program page:

Once you onboard with us, our customer support team can be reached in the portal for any questions on your account and shipments.

Linking the full Guide to using Amazon Global Logistics service from Seller U as well as a matter of reference.

Please let me know if you have any additional questions.

Cheers,

Micah

01
user profile
Micah_Amazon
In reply to: Seller_05g1VfuLHwjdd's post

Hello @Seller_05g1VfuLHwjdd,

Thank you for reaching out to us in Forums. Have you tried entering information using different browsers, or clearing your history and cache before reattempting? When did you last contact AGL support?

As noted on the program page:

Once you onboard with us, our customer support team can be reached in the portal for any questions on your account and shipments.

Linking the full Guide to using Amazon Global Logistics service from Seller U as well as a matter of reference.

Please let me know if you have any additional questions.

Cheers,

Micah

01
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