Variation listing appeared out of nowhere with a parent ASIN not in our inventory
We've been having problems with ASINs migrating into variations that we didn't assign them to. To fix it, we would delete the parent and re-create the variations by creating new parents. The new parent ASIN assigned to the new variation would be a duplicate ASIN of an existing variation! So, we would keep deleting and re-creating new variations but even if we were successful with a new ASIN assigned by Amazon, our listings kept migrating to other parentages!
This would happen every couple of weeks. Sometimes when we deleted the parent, it would be gone from inventory, but the child listings were still in the variation so we would have to call seller support and get the child listings separated. This would take weeks because seller support were unable to separate them so would forward the case to the catalog team who would also not know how to fix it. I got lucky one time that I found a catalog team member who knew how to orphan the listings so after that, I knew what to ask for.
The most recent problem is that a parentage created itself and assigned several listings to it. We now have a big mess with "flavor name" and "size" that are incorrect and the whole listing doesn't make sense and has ASINs that are also in their original assigned variation. I found the parent ASIN of this rogue variation by going to the variation wizard. If we check the child listings for this rogue variation, the listings show they are not part of a variation!
This situation just keeps getting weirder and harder to fix. Seller support is unable to address the issue. I have spent hours creating cases and talking to support with little to no resolution. One time, they told me to report a violation which I did but it didn't fix anything. Twice I was told that an internal team member had created the rogue listings. I am so confused.
Any ideas?
Variation listing appeared out of nowhere with a parent ASIN not in our inventory
We've been having problems with ASINs migrating into variations that we didn't assign them to. To fix it, we would delete the parent and re-create the variations by creating new parents. The new parent ASIN assigned to the new variation would be a duplicate ASIN of an existing variation! So, we would keep deleting and re-creating new variations but even if we were successful with a new ASIN assigned by Amazon, our listings kept migrating to other parentages!
This would happen every couple of weeks. Sometimes when we deleted the parent, it would be gone from inventory, but the child listings were still in the variation so we would have to call seller support and get the child listings separated. This would take weeks because seller support were unable to separate them so would forward the case to the catalog team who would also not know how to fix it. I got lucky one time that I found a catalog team member who knew how to orphan the listings so after that, I knew what to ask for.
The most recent problem is that a parentage created itself and assigned several listings to it. We now have a big mess with "flavor name" and "size" that are incorrect and the whole listing doesn't make sense and has ASINs that are also in their original assigned variation. I found the parent ASIN of this rogue variation by going to the variation wizard. If we check the child listings for this rogue variation, the listings show they are not part of a variation!
This situation just keeps getting weirder and harder to fix. Seller support is unable to address the issue. I have spent hours creating cases and talking to support with little to no resolution. One time, they told me to report a violation which I did but it didn't fix anything. Twice I was told that an internal team member had created the rogue listings. I am so confused.
Any ideas?
0 replies
Seller_vSOOwekJLU6c0
I have investigated your case.
You have no grey market sellers on your listings. Therefore:
When you are registered for brand registry and you have a high volume of sales (as you do) , it usually means that Amazon created this mystery variation because Amazon detected (based on your listing copy) that the combined ASINS are "closely related".
To confirm this, locate the parent ASIN by going to your seller central Menu -> Inventory -> Manage inventory. Click on variation manager on the top right.
Say you want to add onto an existing variation and type the ASIN that was merged into a mystery variation family. You should be able to pull the mystery parent ASIN.
Now, go to your brand registry (not seller support). Open a case and ask where the contribution is coming from for that ASIN and they will confirm if its their "internal system".
