Amazon just played a trick regarding the missing units in our shipment
Hello, I would like to hear the opinions of sellers who have experienced such a case.
I requested an investigation by Amazon Seller Support due to missing units in a recent shipment.
However, instead of investigating that particular shipment, Amazon considered the excess units from a shipment over three months old as compensation for the missing units.
Shouldn't the two shipments be considered separately? I have never seen any Amazon policy that considers additional quantity from an older shipment as compensation for missing units in a recent shipment.
Related CASE ID: 15040386031
Amazon just played a trick regarding the missing units in our shipment
Hello, I would like to hear the opinions of sellers who have experienced such a case.
I requested an investigation by Amazon Seller Support due to missing units in a recent shipment.
However, instead of investigating that particular shipment, Amazon considered the excess units from a shipment over three months old as compensation for the missing units.
Shouldn't the two shipments be considered separately? I have never seen any Amazon policy that considers additional quantity from an older shipment as compensation for missing units in a recent shipment.
Related CASE ID: 15040386031
0 replies
Seller_NbYSGJ8Tehgbv
I have seen this numerous times.
However, I usually see it on the Vendor Central platform. Amazon will credit overages from past shipments to shipments with discrepancies.
I assumed a problem would arise from this practice but it never did.
