POLICY OF "REJECTING ORDERS" AT THE TIME OF DELIVERY NEEDS TO BE REVISITED BY AMAZON

Type #StopPolicyAbuse in the comments section if you support this proposal.

This liberal policy of amazon provided to customers to reject the parcel at the time of delivery or cancelation of orders after orders are picked up is being abused by many customers. Even cab aggregators charge a cancellation fee from customers after a cab booking is cancelled by them.

We small scale sellers spend our time and resources in packing and shipping orders, which are later on either marked as rejected or cancelled after getting picked up.

Although the shipping fee is not charged from us in such cases but we do spend cost on such orders in terms of man-hours & packing material fee. Not only us, even amazon easy-ship team incurs logistical costs.

There must be some change in the policy to discourage this practice of abusing the cancellation policy.

I am proposing a few suggestions, I hope my fellow sellers will not only agree to these suggestion but also suggest more ways to modify the policy such that this abuse of policy by customers is discouraged:

1. "Cash on delivery" facility for customers frequently abusing the cancellation policy must be revoked for such customers temporarily or permanently depending upon the number of times he or she has rejected orders. For example: If a customer rejects an order at the time of delivery, his or her COD facility must be revoked for 90 days. OR
2. Customers who abuse the policy on frequent basis must pay 5-10% of the total amount online if they want to avail cash on delivery facility. And such amount must be retained if the customer "rejects the order" at the time of delivery. The percentage of amount of deduction may depend upon the stage at which the customer cancelled the order. OR
3. Rewarding the customers who do not abuse this policy, this will encourage customers to order cautiously and will reduce the number of abuse. This practice may be started in the form of educational videos and advertisements so that the customer himself starts to place orders cautiously and later on rewards can be added to encourage them further.

This will not only boost the morale of the sellers, but will also encourage us to provide better services to our customers and save a lot of logistics cost for amazon but this will also reduce wastage of packing material & fuel used to ship these order, resulting in a positive impact on the environment.

I hope my fellow sellers will not only agree with the issue that the cancellation policy is abused by many customers but also support the above proposals. You may respond with more creative suggestions to stop this abuse of policy by some customers.

I HOPE SOMEONE FROM AMAZON REVIEWS THIS THREAD AND ATLEAST INITIATE A DISCUSSION WITH THOSE RESPONSIBLE FOR POLICY MAKING. WE SELLERS APPRECIATE THAT AMAZON IS THE BEST ONLINE MARKETPLACE BUT THIS POLICY MODIFICATION WILL BE A PROACTIVE STEP TO BE AT THE FOREFRONT AND MAKING AMAZON A MORE BETTER MARKETPLACE.

DO REPLY WITH #StopPolicyAbuse

#StopPolicyAbuse