Update to seller feedback experience: Introducing star-only ratings
On August 4, 2025, we will launch a simplified seller feedback submission experience, so customers can give a star-only rating with optional written feedback. This simplified review experience can help you receive more seller ratings faster.
Honest and authentic star ratings are an important way for customers to know how past order experiences were perceived by other customers. To make it easier for customers to submit ratings, we are making written feedback optional, which will help increase rating submissions and give customers more information to confidently make purchase decisions.
When customers submit seller feedback with or without text, we automatically look for signs of abuse and evaluate them against our community guidelines. When there is no text, the feedback appeal feature in Feedback Manager will be disabled for all star-only rating reviews. If you believe that the star-only rating violates our community guidelines, you can request additional review through Report a violation.
To learn more, go to Monitor Feedback and Performance.
Update to seller feedback experience: Introducing star-only ratings
On August 4, 2025, we will launch a simplified seller feedback submission experience, so customers can give a star-only rating with optional written feedback. This simplified review experience can help you receive more seller ratings faster.
Honest and authentic star ratings are an important way for customers to know how past order experiences were perceived by other customers. To make it easier for customers to submit ratings, we are making written feedback optional, which will help increase rating submissions and give customers more information to confidently make purchase decisions.
When customers submit seller feedback with or without text, we automatically look for signs of abuse and evaluate them against our community guidelines. When there is no text, the feedback appeal feature in Feedback Manager will be disabled for all star-only rating reviews. If you believe that the star-only rating violates our community guidelines, you can request additional review through Report a violation.
To learn more, go to Monitor Feedback and Performance.
0 replies
Seller_hE6gBMYjbO5UH
Dear Amazon Team,
I appreciate the effort to simplify the seller feedback process. However, as an FBA-only seller, I would like to highlight a serious concern:
• With the new update, customers can now leave star-only feedback without writing anything.
• When a 1-star rating is given with no comments, and the order is fulfilled by Amazon, the seller has:
• No idea what went wrong
• No control over fulfillment, packaging, or delivery
• And no way to appeal or remove such feedback
This puts FBA sellers in a helpless position. Even if Amazon is at fault (delayed delivery, damaged packaging), the seller’s account health gets impacted.
We respectfully request Amazon to:
1. Do not count star-only feedback towards performance metrics for FBA orders unless text is included.
2. Allow appeals or automatic removal of 1-star star-only feedback on FBA orders.
3. Increase transparency in the process — sellers should know why feedback was kept or removed.
This is crucial to ensure fairness, especially when Amazon itself controls the customer experience under FBA.
Thank you for considering this feedback.
Seller_gP02mCWLORqSB
Hi,
What about some people and my competitor having feedback with 5star rating but without "VERIFIED PURCHASE" label. Reporting such comments are not removed by amazon. How to make them actually make them remove them such comments.
Is there any explanation for this.
