I’ve been feeling really frustrated with Amazon. As sellers, it’s our responsibility to offer the right products at the right time and follow all the rules. We work hard to maintain good performance and stick to all the policies. But in doing so, we often face problems — and that’s where we rely on the support team.

Unfortunately, the quality of Amazon Seller Support has dropped badly in recent times. Many of the agents we speak to seem inexperienced. Some don’t even know how the system works. I often find myself explaining things to them, instead of getting help. And when support fails, we turn to the Seller Forum, hoping it will help. But sadly, the same thing happens there too.

@Sakura_Amazon_

@Noor_Amazon_

@Roberto_Amazon

etc...

We expect that when regular support fails, you will step in and help us — not just by replying once or twice, but by actually solving our problems. But in the last few months, I’ve noticed that instead of solving issues, more time is being spent creating new threads and giving general advice. Personally, my cases were never resolved. I got one or two responses, and then complete silence.

I believe I’m not the only one. Many sellers must be facing the same struggle. So, I am making a humble request: Please stand with us. For many of us, Amazon isn’t just a platform — it’s our only source of income. Please don’t treat this as just another job. Understand our pain not just as employees, but as fellow human beings.

We don’t need sympathy — we need real help.

Thank you.