Copyright Violation
A copyright infringement notice has been served to the seller by Amazon. We assumed it's related to an old image that we have used from google. So far we have taken following steps, to counter the claim:
On December 05,2023, we have deleted all the suspected images that violates the intellectual property of the right owner
• We have replaced these infringing images with our own photo shots
• Already informed Amazon about all the corrective actions taken to date
• After an exchange of emails with Amazon, they asked us to write directly to the right owner
• We approached the right owner and requested to withdraw the claim
The right owner never contacted us and neither respond to our mails. Still, the violation active on our listing and we can't remove or uplift our account health score.
Copyright Violation
A copyright infringement notice has been served to the seller by Amazon. We assumed it's related to an old image that we have used from google. So far we have taken following steps, to counter the claim:
On December 05,2023, we have deleted all the suspected images that violates the intellectual property of the right owner
• We have replaced these infringing images with our own photo shots
• Already informed Amazon about all the corrective actions taken to date
• After an exchange of emails with Amazon, they asked us to write directly to the right owner
• We approached the right owner and requested to withdraw the claim
The right owner never contacted us and neither respond to our mails. Still, the violation active on our listing and we can't remove or uplift our account health score.
0 replies
Atlas_Amazon
Hello @Seller_KOsHWCDw6zcSe
Thank you for the information provided regarding the issues with the copyright concerns on your listing. I understand that you sourced an image from google that did infringe on the information provided by our team. You mention having removed the infringing content, but the issue has remained on the account health page.
We would recommend reviewing the entire listing to ensure that there are no mentions of the content our team has identified as this could cause any submission to be rejected. If you can confirm that the content has been removed, then we would advise on contacting the rights owner.
We cannot guarantee a resolution will be available if you do not take these steps. If you are unable to address the concern, the violation will exist on the dashboard for 180 days.
If you receive any additional messaging or case details, please include a copy so that we may better understand. We ask that you continue to refer to this thread with any future questions or updates that you have on this situation.
Best,
Atlas
