Forced shipping within 24 hours?
Greetings
We have individually set every ASIN for 2-3 days handling time. Last night, an order came in at 9 pm (after we're closed) and we woke up to notification that this must be shipped today to avoid late shipping.
Why is this happening? We have taken the time to individually adjust each ASIN.
Forced shipping within 24 hours?
Greetings
We have individually set every ASIN for 2-3 days handling time. Last night, an order came in at 9 pm (after we're closed) and we woke up to notification that this must be shipped today to avoid late shipping.
Why is this happening? We have taken the time to individually adjust each ASIN.
22 replies
Dominic_Amazon
Hi @Seller_ir2sdQjTkfjTh,
Dominic from Amazon here, want to provide some additional information. This may be due to automated handling time.
If your account has automated handling time enabled, your handling time and order handling capacity is set automatically based on your historic performance for each SKU. This setting allows customers to see a more accurate delivery date, which is typically shorter and usually results in more sales.
For more information, go to Modify order handling capacity.
Best,
Dominic
Seller_ir2sdQjTkfjTh
I didn't enable auto handling time. In fact, I did what Amazon advised and I changed every ASIN to 2 days handling, and I was auto-enrolled after the fact, anyway.
We can't give accurate delivery dates, because USPS isn't delivering with any consistency. If I put "1-day handling time" it doesn't make USPS get the Priority package to the buyer any faster. Priority Mail is taking 14+ days right now. My handling time won't fix this.
Seller_CA70ZtA5VBcto
Amazon auto enrolled a lot of folk at some point. We were auto enrolled too several months back. They told us we did it which is absolutely not true as I'm the only one with access and hadn't touched shipping settings in months. Their system did it. The representative got into an argument with me about it. I warned him to not call me a liar(indirectly) as that is one thing in this world that will P me off big time. Support just doesn't understand how disrespectful they're being at times. I suggest you not get upset, sit back, think it over and make adjustments if needed and just wait. You lose sales? eh, you lose sales. Wait for the inbound OTDR rules to kick in. If you have issues now, good luck with that.
