Not accepting Application to Sell - no specific reasons why
Hi everyone, I’m in the process of launching my supplement brand on Amazon. I created the product listing, but received an error message stating that I need to “request approval” to list the item.
When I submitted the approval request, I received the following message:
“We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)”
This doesn’t seem to apply to my situation. I’m a registered brand owner, and the product is being sold under my own brand, in new condition.
Seller Support has not been helpful, they’ve only repeated the same generic message without addressing the specifics of my case. I'm very frustrated and would appreciate any help in resolving this.
@Manny_Amazon are you able to assist me here? Thank you!
Not accepting Application to Sell - no specific reasons why
Hi everyone, I’m in the process of launching my supplement brand on Amazon. I created the product listing, but received an error message stating that I need to “request approval” to list the item.
When I submitted the approval request, I received the following message:
“We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)”
This doesn’t seem to apply to my situation. I’m a registered brand owner, and the product is being sold under my own brand, in new condition.
Seller Support has not been helpful, they’ve only repeated the same generic message without addressing the specifics of my case. I'm very frustrated and would appreciate any help in resolving this.
@Manny_Amazon are you able to assist me here? Thank you!
0 replies
Seller_OvL8C4BJWiuS9
You should research the forums-there have been a lot of posts about this issue/category.
Seller_kIukTwdhvntAp
"no specific reasons why"
Actually, as much as Amazon plays word games and is 'vague' they gave you a VERY specific reason why --
"“We are not accepting applications to sell:"
As @Seller_OvL8C4BJWiuS9has noted this is a widely discussed issue. See this --
DIETARY SUPPLEMENTS
https://sellercentral.amazon.com/seller-forums/discussions/t/08220707-e6c4-41d6-b135-0bb521f5bc7a?postId=08220707-e6c4-41d6-b135-0bb521f5bc7a
From @manny_amazon on 4/4/2025 --
As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for Ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, you can also reach out to Brand Registry Support and ask them to approve you within the Health & Personal Care category, which will allow you to list those products.
Regards,
- Manny
Manny_Amazon
Hello @Seller_z1eCMnfHvFIaZ,
As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, I recommend working with an attorney experienced in IP and the trademark office to understand the best path forward for you to have intellectual property in the updated product class.
Regards,
- Manny
