AMAZON CHILDREN JEWELRY MESS
Hi all, Amazon restricted some of my listings saying that they are children jewelry but none of my products are children jewelry?? I don't understand why they flag some of my products as children jewelry and then they restrict them. I appealed many times but unfortunately it didn't work. I have same earrings with several color variations, absurdly Amazon restricted some them but some are still active??? Really can't understand what is going on... Please someone help me with fixing this issue!
AMAZON CHILDREN JEWELRY MESS
Hi all, Amazon restricted some of my listings saying that they are children jewelry but none of my products are children jewelry?? I don't understand why they flag some of my products as children jewelry and then they restrict them. I appealed many times but unfortunately it didn't work. I have same earrings with several color variations, absurdly Amazon restricted some them but some are still active??? Really can't understand what is going on... Please someone help me with fixing this issue!
13 replies
Nikki_Amazon
Greetings LA_VINIA,
Thank you for reaching out to us on the Seller Forums. I would be happy to investigate this issue further.
Could you please provide the relevant Case ID with Seller Support, where they rejected your appeal regarding your compliance documents?
Getting that information from you would allow me to begin a thorough investigation into the matter. I look forward to receiving those details from you soon, so I can start digging into this and try to resolve the issue.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
Roxy_Amazon
Hello @Seller_QmcMoH6BbZh4N,
Thank you so much for your contact and for providing the case IDs so we could investigate your case further.
I can understand how frustrating this situation must be for you. It's really concerning when Amazon restricts some of your listings without a clear explanation, especially when you've appealed the decisions multiple times.
I would encourage you to take a very close look at the listings that have been restricted and try to identify any language, imagery, or other details that could potentially be interpreted as marketing the items towards children. Even something as simple as using words like "girls" or "boys" in the title or description could trigger Amazon's systems to flag the item as children's jewelry, even if that wasn't your intent.
My advice would be to thoroughly review all of your active listings, as well as any that have been restricted, and remove or revise any content that could be seen as targeting a juvenile audience. This might include changing titles, descriptions, keywords, and even the product images themselves.
I know it's frustrating to have to jump through hoops like this, but Amazon's policies around children's products are quite strict, and they tend to be very cautious when it comes to these types of products. By being extra diligent in ensuring your listings are 100% focused on adult customers, you'll be in a much stronger position to get the restrictions lifted.
Visit the page Children's jewelry for more information.
I sincerely hope you're able to get this resolved soon. Please let me know if you have any other questions - I'm happy to provide any additional guidance or support I can.
Best,
-Roxy
Seller_QmcMoH6BbZh4N
Hi Roxy, the problem is each variation item has same product descriptions, keyword etc. all is same it is one earring with 7 colors but some colors are restricted some are not. I really didn't understand the logic...
Roxy_Amazon
Hello dear @Seller_QmcMoH6BbZh4N,
Thank you for your message and I am here to help you with everything I can.
I understand your frustration with the inconsistent restrictions on your product variations. The fact that all your product variations have the same descriptions, keywords, etc. suggests the issue is not with the content of your listings.
Rather, it seems Amazon is inconsistently flagging some color variations as potentially children's products while leaving others unrestricted. This can happen due to factors like:
- If the images for certain color variations use fonts, graphics, or models that appear more "childlike", those may get flagged even if the descriptions are identical.
- Some product categories (e.g. jewelry, accessories) are examined more heavily for potential children's products, so some variants may get caught up in that even if others don't.
- If Amazon sees negative reviews calling out certain variants as inappropriate for adults, that could trigger restrictions.
So the inconsistency is likely due to the complex and subjective way Amazon evaluates products for potential suitability for children. The fact that your listings are fundamentally the same suggests the issue is with Amazon's review process, not anything you've done wrong. Thoroughly reviewing and optimizing your listings is still good advice, but the inconsistencies you're seeing are understandable given the complexities involved.
Know we are always here for you! Please let us know if you need anything else and we are happy to help!
I wish you all the best,
-Roxy
Seller_kmWElStuE9xGu
We are having the same issue and 32 of our listings are flagged as children jewelry when they clearly aren't. We sell women's engagement rings and need help in getting this fixed ASAP.
Case ID - 16019506151, 16019609941, 16019609921, 16019506781,16019609911, 16019609901, 16019609891, 16019609881, 16019609871, 16019616281 , 16019609861, 16019616271, 16019613921, 16019609851, 16019613911, 16019613901, 16019613881, 16019613871 , 16019613861, 16019613061, 16019613051, 16019611011, 16019611001, 16019481701, 16018321281,
If you need the ASIN's I have that also.
Seller_6cG9IAmhIlcrL
Hello,
We are currently facing issues related to Amazon's compliance requirements for our Children's Jewelry products. Several of our listings were deactivated after being flagged as Children's Jewelry. We promptly submitted all the necessary documents, including test reports and images, for review. However, it has now been over two weeks, and the listings remain inactive, with the documents still under review.
Could you please expedite the review process, or consider reactivating our listings while the documents are being evaluated? We are concerned that if the review takes longer, there is a risk Amazon might remove our inventory for those ASINs.
Case IDs: 16032905551, 16003116151, 15982840971
Seller_vTwXXAZXOmtRT
Me too! At 65 listings now. I have sorority necklaces that are all being flagged. I've tried to explain that a sorority is for WOMEN - children would have no interest in sorority jewelry but they keep getting rejected. It feels like they just need the "right" keywords to pass. So beyond frustrating. 9 years on here and suddenly everything is an issue.
Roxy_Amazon
Hello everyone!
Thank you all so much for utilizing the seller's forum.
To ensure we can assist you in the best possible way, I kindly ask each one of you that might be experiencing the same issue, to create your own post with detailed information about your case. That is because we need to access each one individually since the issue's resolution might not be the same.
Please feel free to include case IDs, screenshots or any additional information that can help us fully understand your issue, while ensuring you do not include any personal information so we can personally assist you.
Wish you all the best,
-Roxy
