SPS is uselless and irrposnbilse
I recommend that Amazon take serious action regarding the support provided by associates Nithin and Shubham on Case ID: 16656159241.
I am unable to receive SMS notifications from Amazon to verify my bank account, even though my phone number works perfectly for receiving OTPs for login and other calls and messages. However, your associates have repeatedly blamed this issue on the service provider, insisting that it has nothing to do with Amazon. They claimed it was a violation of Amazon’s policy, exited the chat without my agreement, and dismissed the problem as unrelated to Amazon.
Instead of providing constructive support, they consistently shifted responsibility to external factors like the phone provider or tax information, leaving me without a solution. Their handling of the situation was unhelpful and irresponsible.
I spent over two hours in chat with the support team without any resolution. I wasn’t given any useful information, yet my account remains at risk of deactivation if I cannot verify my bank account. When I reached out to the SPS team for help, I was met with unprofessional and dismissive behavior. This experience has been frustrating and highly concerning given the potential impact on my account.
SPS is uselless and irrposnbilse
I recommend that Amazon take serious action regarding the support provided by associates Nithin and Shubham on Case ID: 16656159241.
I am unable to receive SMS notifications from Amazon to verify my bank account, even though my phone number works perfectly for receiving OTPs for login and other calls and messages. However, your associates have repeatedly blamed this issue on the service provider, insisting that it has nothing to do with Amazon. They claimed it was a violation of Amazon’s policy, exited the chat without my agreement, and dismissed the problem as unrelated to Amazon.
Instead of providing constructive support, they consistently shifted responsibility to external factors like the phone provider or tax information, leaving me without a solution. Their handling of the situation was unhelpful and irresponsible.
I spent over two hours in chat with the support team without any resolution. I wasn’t given any useful information, yet my account remains at risk of deactivation if I cannot verify my bank account. When I reached out to the SPS team for help, I was met with unprofessional and dismissive behavior. This experience has been frustrating and highly concerning given the potential impact on my account.
0 replies
Connor_Amazon
Hi @Seller_u2wQYF72BPF2b
Connor from Amazon here, thanks for reaching out.
I did review your case details, and I will provide feedback to the supervisor of the team members that worked with you on this, however you did address our associates with offensive language in your support case. So going forward please refrain from using this language towards our employees.
As for the OTP, there are several things you can try, I know you have tried some of these, but I do want to try and remove you number from the account and then re-add it. This exact thing happened with my personal selling account and I resolved it by doing this:
Steps to Update Contact Information:
1. Log in to your Seller Central account.
2. Navigate to the Home page.
3. Click the widget icon in the top right corner of the Home page and select "Login Settings."
4. You will see your primary phone number and email address. Click "Edit" next to the phone number.
5. Follow the on-screen instructions to update your contact details.
6. Once the deposit method update is complete, you can re-add your original phone number.
You can try with alternative number as well. I have a way of checking to see if a text message as delivered on my end, so try that first and then let me know if it worked out.
Thanks,
Connor
