Hello @Seller_hECgl4I0yMipo,

This is Sakura from Amazon. Welcome to the Seller Forums.

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case.

Did you raise an SPS case to investigate this?

You can do it by clicking on the Help button in the top right corner of Seller Central > Get Help and Resources > Investigate Easy Ship pick-up issues.

Could you share the case ID with me ?

Sakura