Unable to Complete Verification Process Dear Amazon Support Team,
I am writing to follow up on the email sent on 06/26/2024 regarding the verification of my identity and/or supply chain in order to disburse funds from my account. I have attempted to connect with the Support team for the video call verification multiple times daily during working hours throughout this month. Unfortunately, each time I have received a message stating that my appointment has been cancelled. This is highly frustrating and unfortunate. I am looking to resolve this matter as soon as possible and access my funds. Please assist me in completing the verification process or provide an alternative solution. Thank you for your attention to this matter.
Unable to Complete Verification Process Dear Amazon Support Team,
I am writing to follow up on the email sent on 06/26/2024 regarding the verification of my identity and/or supply chain in order to disburse funds from my account. I have attempted to connect with the Support team for the video call verification multiple times daily during working hours throughout this month. Unfortunately, each time I have received a message stating that my appointment has been cancelled. This is highly frustrating and unfortunate. I am looking to resolve this matter as soon as possible and access my funds. Please assist me in completing the verification process or provide an alternative solution. Thank you for your attention to this matter.
4 replies
Seller_LImVvUWeyiCfQ
This is the Sellers Forum, not Amazon.
Have you opened a case with Seller Support? If so, post the case ID and hopefully a Community Manager will happen by who can look into why your scheduled video calls are being cancelled.
LeviDylan_Amazon
Hello @Seller_jaou38tZIwhKr,
Thank you for reaching out on the Forums.
I see that you are attempting to complete the video verification call for the funds disbursement process. So far, the calls have not been successful and you would like guidance on your next steps.
So that we can better understand and guide you further, can you share the most recent performance notification you received about the funds process? This will allow us to see where you are at in this process. Also, if you have any case ID's you can share, we can look into this further.
I look forward to your reply and assisting you with a resolution. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_jaou38tZIwhKr
Thank you for your reply,i was online for my virtual identity verification appointment but, unfortunately, no associate joined the call. I waited for an hour but was unable to connect with anyone.Regarding the funds disbursement process, I have not received any recent performance notifications or case IDs. Could you please guide me on how to obtain this information or any alternative steps I should take to resolve this issue? Thank you for your assistance. I look forward to your guidance.
Nikki_Amazon
Greetings @Seller_jaou38tZIwhKr,
I wanted to follow up with you regarding the performance notification you received on August 7th. I've been in contact with the responsible team, and they informed me that per the Funds Withholding Policy, you need to schedule a virtual identity verification appointment.
Have you tried to reschedule?
Thank you for the update and please know that we are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
