Product Review Left as Seller Feedback, Absolutely No Help From Support After Months of Back and Forth
Going almost a month with no support to this case. It's almost impressive how difficult Amazon has made an extremely easy fix. Should take less than 5 minutes to identify this comment is not eligible for feedback. Yet here we are, several weeks later, no support, ineligible feedback still live. Make it make sense.
113-6810782-7096252
Feedback: Item is described as “melt away center”. The ones I received are hard as rocks all the way through. Very disappointing
Case: 17184013271
Nobody in support can give me a straight answer as to why this is declined automatically. I've received no help, no consistent answers, nothing.
@Atlas_Amazon @Blake_Amazon @Bryce_Amazon @Cade_Amazon @Charly_Amazon @Cooper_Amazon @CR_Amazon @Danika_Amazon @Dominic_Amazon @Dougal_Amazon @Emet_Amazon @Glenn_Amazon @Jameson_Amazon @Joey_Amazon @KJ_Amazon @LeviDylan_Amazon @Micah_Amazon @Michelle_Amazon @Nano_Amazon @Ricardo_Amazon @Roberto_Amazon @Rose_Amazon @Roxy_Amazon @Steve_Amazon @Tatiana_Amazon @Troy_Amazon @Topher_Amazon @Veronica_Amazon
Can someone please help me with this. It is obviously a product review in seller feedback. It should be removed per amazon policy. I have no idea why this has been made to be so difficult.
Product Review Left as Seller Feedback, Absolutely No Help From Support After Months of Back and Forth
Going almost a month with no support to this case. It's almost impressive how difficult Amazon has made an extremely easy fix. Should take less than 5 minutes to identify this comment is not eligible for feedback. Yet here we are, several weeks later, no support, ineligible feedback still live. Make it make sense.
113-6810782-7096252
Feedback: Item is described as “melt away center”. The ones I received are hard as rocks all the way through. Very disappointing
Case: 17184013271
Nobody in support can give me a straight answer as to why this is declined automatically. I've received no help, no consistent answers, nothing.
@Atlas_Amazon @Blake_Amazon @Bryce_Amazon @Cade_Amazon @Charly_Amazon @Cooper_Amazon @CR_Amazon @Danika_Amazon @Dominic_Amazon @Dougal_Amazon @Emet_Amazon @Glenn_Amazon @Jameson_Amazon @Joey_Amazon @KJ_Amazon @LeviDylan_Amazon @Micah_Amazon @Michelle_Amazon @Nano_Amazon @Ricardo_Amazon @Roberto_Amazon @Rose_Amazon @Roxy_Amazon @Steve_Amazon @Tatiana_Amazon @Troy_Amazon @Topher_Amazon @Veronica_Amazon
Can someone please help me with this. It is obviously a product review in seller feedback. It should be removed per amazon policy. I have no idea why this has been made to be so difficult.
0 replies
Seller_LB7QZfBHi19dH
Still have not received any support with this issue whatsoever. I continue to receive entirely different answers from support as well. Can someone please help me with this?
Danny_Amazon
Hello @Seller_LB7QZfBHi19dH- and thank you for posting about this seller feedback comment and for including the relevant details.
I wanted to let you know I have connected this to our internal team who owns such reviews to understand if any recourse is possible with this comment. In general, seller feedback comments may be removed if they are entirely product reviews with no reflection on the services provided by the seller, per this help page. Please know this review may take several business days, but I'll be sure to tag you in this thread when I receive any response.
Thanks,
Danny
