Billed Seller fees - Twice
This month my debit card had fraud, so I closed the card down, totally forgetting about my automatic fees. Amazon did send me notification of the payment not going thru, so I did go into my account to update the information. However, two separate accounts were billed. I'm thinking that they just billed the first active card they found before I switched to a different card.
I did reach out to Customer Support but they advised I must reach out to Seller Support. I am not finding any way to dispute the extra charge. Can someone please advise how I might be able to do that.
Really this is the first time I have ever had any issues, but I would like the extra payment returned. Please advise - Thanks in advance.
Billed Seller fees - Twice
This month my debit card had fraud, so I closed the card down, totally forgetting about my automatic fees. Amazon did send me notification of the payment not going thru, so I did go into my account to update the information. However, two separate accounts were billed. I'm thinking that they just billed the first active card they found before I switched to a different card.
I did reach out to Customer Support but they advised I must reach out to Seller Support. I am not finding any way to dispute the extra charge. Can someone please advise how I might be able to do that.
Really this is the first time I have ever had any issues, but I would like the extra payment returned. Please advise - Thanks in advance.
0 replies
Nano_Amazon
Hello @Seller_lR1IWIy0SmtaE
Thanks for reaching out to Amazon Forums. You need to open a case with our seller support team, explain the situation clearly, state that you were charged twice the regular monthly fee on the dates in question, and request a reimbursement. This should solve your issue.
Let us know if you need further assistance.
Best,
Nano
