Amazon is granting 'RETURNLESS REFUND" to customers when I have NO RETURNLESS REFUNDS SETUP currently. Please Help!!
As the title states, a few customers opened a return, and Amazon automatically granted them returnless refunds (with that exact verbiage) debiting the funds from our account, and letting the customers keep the item.
Under my ReturnSettings/Resolutions , I have no Returnless Resolution rules. All of my Returnless Resolution rules were deleted more than 1 week ago, but the rule still seems to be applying.
Can someone from Amazon help me with this? Has anyone else experienced this issue before?
CASEID: 14899987421
Amazon is granting 'RETURNLESS REFUND" to customers when I have NO RETURNLESS REFUNDS SETUP currently. Please Help!!
As the title states, a few customers opened a return, and Amazon automatically granted them returnless refunds (with that exact verbiage) debiting the funds from our account, and letting the customers keep the item.
Under my ReturnSettings/Resolutions , I have no Returnless Resolution rules. All of my Returnless Resolution rules were deleted more than 1 week ago, but the rule still seems to be applying.
Can someone from Amazon help me with this? Has anyone else experienced this issue before?
CASEID: 14899987421
18 replies
SEAmod
Hello @Seller_kcrhDIA0Tex6F
It appears that the ASINs are tagged as hazmat. If you believe the products are incorrectly tagged, then open a case and provide a link to the product's manufacturer website.
Thanks for posting to the forums.
Susan
Seller_3av7Z0fgYiTHp
Which means you had some on for all orders more than a week old, which means all of those orders are allowed to do returnless refunds
also it doesn't matter, its just a refund
Seller_oKQEgxvwMAx7N
HazMat and grocery are a few of the categories that are always returnless refunds.
Seller_2VvE1As3Hvl6A
Happened to me also, because the items were hazmat. Which is why i am no loner sending hazmat items to FBA. I also turned off CSBA.
Now when they contact me about a hazmat return, i apologize and send them a prepaid label and generally never hear from them again.
Seller_AZumeM3ttoMFP
Since 2002 I have required returns with every refund, no exceptions. Amazon has donated $1000's of dollars to scammers this past year. Books. No hazmat. WHAT ARE YOUR AI BOTS DOING TO US, Amazon?!?
Seller_6dC23Qa4D92zp
FBM orders are refunded returnless for sure. That's radiculous. I can not even ask for a reimbursement.
Seller_MPD51KU7y0DN4
the same has happened to me. i have called a couple of times and put in a ticket. i have verbally requested all items be returned before giving a refund. th resolution rule one person said dont apply. the first one put a note on my return settings to return. It seems when you get information from sellers help its never a consistent policy application. but they always seem to read of the same script. they said they will do an investigation its been a week. no a to z claims. but numerous refunds without returns. i don't see most of them until i check a payment statement. i get those polls about situations but no resolution. lol
