My Product Description Not show From Last 7 Days (20-30 time call Supoport Team) 10 case Open But No one help
Dear Amazon Seller Support,
I am writing to formally escalate an issue that has been ongoing for several days and is seriously affecting my business.
I have 7 ASINs for which I have entered complete product information (description, dimensions, weight, etc.) through multiple methods including:
Direct listing updates via the Seller Central website
Flat file bulk updates (both partial and full updates)
Inventory file uploads and attribute corrections
Despite all this, the product detail pages do not reflect the updated information. Here are the affected ASINs:
B0FF2C77DR
B0FGDHH7NP
B0FFBD3Y6J
B0FFB8Y4LR
B0FGNXC8HK
B0FF344SWC
Over the past 7+ days, I have opened 20-30 cases, made numerous calls, and spent several hours trying to resolve this. Each time, I am told the fields are “locked by internal teams” and a ticket will be raised to find out why. However, I never receive a proper response, and the next day, I am forced to repeat the entire process with no progress.
This lack of resolution has caused severe business disruption. I have invested over ₹15 lakhs into product development, manufacturing, and branding. Due to the delay in resolving this listing issue, my products are not presenting correctly to customers, resulting in lost sales and financial loss.
What I Need:
Immediate unlock or override of the attribute restrictions preventing updates.
Confirmation of which attributes are locked and by which team.
Explanation of why the product detail page content is not being reflected publicly.
Escalation to a technical or catalog specialist team that can resolve the issue once and for all.
Please treat this as URGENT and high priority. I am completely helpless at this point and am seriously considering lodging a formal complaint unless this is addressed promptly.
Looking forward to a prompt resolution.
My Product Description Not show From Last 7 Days (20-30 time call Supoport Team) 10 case Open But No one help
Dear Amazon Seller Support,
I am writing to formally escalate an issue that has been ongoing for several days and is seriously affecting my business.
I have 7 ASINs for which I have entered complete product information (description, dimensions, weight, etc.) through multiple methods including:
Direct listing updates via the Seller Central website
Flat file bulk updates (both partial and full updates)
Inventory file uploads and attribute corrections
Despite all this, the product detail pages do not reflect the updated information. Here are the affected ASINs:
B0FF2C77DR
B0FGDHH7NP
B0FFBD3Y6J
B0FFB8Y4LR
B0FGNXC8HK
B0FF344SWC
Over the past 7+ days, I have opened 20-30 cases, made numerous calls, and spent several hours trying to resolve this. Each time, I am told the fields are “locked by internal teams” and a ticket will be raised to find out why. However, I never receive a proper response, and the next day, I am forced to repeat the entire process with no progress.
This lack of resolution has caused severe business disruption. I have invested over ₹15 lakhs into product development, manufacturing, and branding. Due to the delay in resolving this listing issue, my products are not presenting correctly to customers, resulting in lost sales and financial loss.
What I Need:
Immediate unlock or override of the attribute restrictions preventing updates.
Confirmation of which attributes are locked and by which team.
Explanation of why the product detail page content is not being reflected publicly.
Escalation to a technical or catalog specialist team that can resolve the issue once and for all.
Please treat this as URGENT and high priority. I am completely helpless at this point and am seriously considering lodging a formal complaint unless this is addressed promptly.
Looking forward to a prompt resolution.
0 replies
Dougal_Amazon
Hello @Seller_xa7ZJSwEw0KQ3,
My name is Dougal from the Community Manager Team and I would like to assist you wherever I am able. Thank you for including the ASINs and I have already done some research on these, but I want to see what actions have already been taken by Seller Support or Brand Registry support.
Please, can you respond here with the most recent case ID. I should be able to track down the info I need from there.
Please also note that this is the Seller Forums and is primarily for Sellers to collaborate, share best practices and assist each other. Amazon Seller Support is not in this forum.
Looking forward to assisting further.
Best, Dougal
