I have dozens of ASins that need to submit compliance files, and I can only upload files through the bulk upload route. In the way of batch uploading files, I need to form a template, in which the ASIN information of audit will be pre-filled. However, since last week, this template is blank without any pre-filled ASINS, so I cannot upload the template and file.

I have taken the following measures.

1. Clear browsing history, exit Amazon account and buyer account, change browser and computer. The problem remains.

2. The template was successfully generated before, and as ASIN that needed to be audited was added later, I added the information of the newly audited ASIN to the original template and uploaded it for review, but an error was reported immediately, saying that these ASins did not exist in the template.

I was very anxious to solve this problem, I opened cases to ask the customer service, the customer service either provided a useless solution, or there was no result.

Please help me solve this problem as soon as possible, I want to complain. @Cooper_Amazon