PIN-code is not received by SMS for re-verification.
@Cooper_Amazon @Quincy_Amazon @Danika_Amazon I'm not from the USA and my phone number is entered correctly according to the international standard with +37********** , but SMS with a pin code for verification does not come. I've already made two attempts and to no avail.
There is one attempt left and I'm afraid to ask for a call or SMS.
❗ I checked the functionality of the feedback by logging into my account from another browser and the SMS with the code came instantly.
So the number is correct and works, this problem is with Amazon.
Do I need to order a call or SMS at a certain time of the day? Does it have to be US business hours or not?
My time zone is different from the US. When it's 9 a.m. in the US, it's 5 p.m. in my country.
I sent a request for SMS when it was night in the USA.
What should I do in this situation?
PIN-code is not received by SMS for re-verification.
@Cooper_Amazon @Quincy_Amazon @Danika_Amazon I'm not from the USA and my phone number is entered correctly according to the international standard with +37********** , but SMS with a pin code for verification does not come. I've already made two attempts and to no avail.
There is one attempt left and I'm afraid to ask for a call or SMS.
❗ I checked the functionality of the feedback by logging into my account from another browser and the SMS with the code came instantly.
So the number is correct and works, this problem is with Amazon.
Do I need to order a call or SMS at a certain time of the day? Does it have to be US business hours or not?
My time zone is different from the US. When it's 9 a.m. in the US, it's 5 p.m. in my country.
I sent a request for SMS when it was night in the USA.
What should I do in this situation?
69 replies
Emet_Amazon
Hello @BEST_STORE_EVER1202,
This is Emet from Amazon to help you with your concerns.
Thank you for providing this information. My goal is to give you further assistance.
As it does appear the current situation exceeds our ability to assist in this space, I have forwarded your information to continue researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet.
Seller_GYz7mWTF1hsqq
Hello.
I have the same problem.
Did you find a solution?
Seller_YNOue492XM75v
I have the same problem with code +9 9 4 (Azerbaijan). And also SMS OTP for 2-step log in, come instantly. And no help from Amazon. Maybe the solution is to open a virtual number in USA and connect it to your number.
Also sometimes helpful to write smth with an Amazon Associate nickname.
Like: Hey, @Emet_Amazon ! Please, kindly help us to get a re-verification PIN!
Seller_GqCRDxvk6NqwX
@Dougal_Amazon help me in this situation.
Today I received a message on my case regarding this issue and it states that the Amazon team has verified all my data and completed the verification process and I can sell my goods again.
I have three items in "Account Health" that haven't been verified (Phone, Address, Tax ID).
I do not understand what the last letter means in my case: ID12904961191
Seller_GqCRDxvk6NqwX
@Cooper_Amazon @Quincy_Amazon @Danika_Amazon
@Dougal_Amazon
Please give at least some answer to my request about what should I do?
Above I posted a screenshot from my case.
Yesterday I got another message that my seller account was in danger of being deactivated.
I'm trying to request a call to confirm my phone number, but when I click on the button, I get an error again and again.
Here is a screenshot of the permanent error.
SMS does not come, the call request does not work. How do I get verified!
Cooper_Amazon
Good Afternoon @Seller_GqCRDxvk6NqwX - I have gone ahead and escalated this possible technical issue to the seller reverification team for further investigation. They should get back to us within the next few business days. Hope you have a wonderful week. Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_GqCRDxvk6NqwX, the seller reverification team got back to me with the following information:
Have the seller change their phone-number by clicking "Add a new business phone", and add a different phone number to complete the phone verification.
Please advise if that works for you or if you are still having difficulties. Look forward to hearing from you soon. ~ Cooper_Amazon
Seller_GqCRDxvk6NqwX
Hello @Cooper_Amazon
During the last seven days, there was no answer from you on what to do with my problem (verification of the phone number and the newly appeared verification of the address).
In my case, too, there are no answers that could help in this situation.
Tomorrow I am threatened with deactivation of my account due to the failed INFORM Consumers Act.
I never would have thought that a banal phone number verification via SMS could be such a HUGE problem for Amazon for a month. I am extremely disappointed.
Thank you for trying to help me somehow @Cooper_Amazon!
You are the only Amazon employee who provided real help.
Cooper_Amazon
Good Morning @Seller_GqCRDxvk6NqwX, I wanted to follow up with you to let you know an Amazon Account Health associate tried to reach out to you on October 5th, 2023 via phone call and were unable to get a hold of you. 9 other phone call attempts were made to the the phone number Amazon has on file.
As long as the phone number on file is the correct one you would like to be reached at, we are offering one last opportunity to speak with an associate at this time.
Please acknowledge this thread, so I can let the team know you are interested in working with them in the next 5 business days. Thank you. Sincerely, Cooper_Amazon
