Missing Payment
I am writing to urgently address a persisting issue regarding missing payments from my seller account. Despite repeated attempts to resolve this matter through Seller Partner Support, I have yet to receive a satisfactory resolution.
As of the latest reconciliation, my account balance stands at $176.77. However, on each disbursement date over the past 1.5 months, the net proceeds have consistently shown as $0. This discrepancy is deeply concerning and has severely impacted my ability to maintain operations.
To provide a clear timeline of events, I have outlined the disbursement dates and the corresponding absence of payments:
1/13/20245– 1/27/2025
1/27/2025 – 2/3/2025
2/3/2025 – 2/17/2024
Despite assurances from Seller Partner Support that the issue would be resolved and payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
I want to emphasize that my deposit method is fully updated and verified by Amazon. Therefore, the absence of payments cannot be attributed to any issues with the payment method.
After contacting seller support (Case ID#: 17228479071) they said it was due to bank blocking the payment, however, I contacted by bank and they said they have not blocked any payment nor received anything!
Thank you for your cooperation and understanding.
Missing Payment
I am writing to urgently address a persisting issue regarding missing payments from my seller account. Despite repeated attempts to resolve this matter through Seller Partner Support, I have yet to receive a satisfactory resolution.
As of the latest reconciliation, my account balance stands at $176.77. However, on each disbursement date over the past 1.5 months, the net proceeds have consistently shown as $0. This discrepancy is deeply concerning and has severely impacted my ability to maintain operations.
To provide a clear timeline of events, I have outlined the disbursement dates and the corresponding absence of payments:
1/13/20245– 1/27/2025
1/27/2025 – 2/3/2025
2/3/2025 – 2/17/2024
Despite assurances from Seller Partner Support that the issue would be resolved and payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
I want to emphasize that my deposit method is fully updated and verified by Amazon. Therefore, the absence of payments cannot be attributed to any issues with the payment method.
After contacting seller support (Case ID#: 17228479071) they said it was due to bank blocking the payment, however, I contacted by bank and they said they have not blocked any payment nor received anything!
Thank you for your cooperation and understanding.
0 replies
Connor_Amazon
Hi @Seller_dwsk5aoYUY1E5
I do see that our partner team is investigating case 17228479071. Please continue to monitor the case for further updates, we will be here to help in case you need further assistance.
Best,
Connor