Good afternoon @Seller_L2BjwlWU4iZQG,

By having a high number of cancelled orders, you have increased you cancellation rate. The cancellation rate is all seller-canceled orders represented as a percentage of total orders during a given 7-day time period. Cancellation rate only applies to seller-fulfilled orders.

This metric includes all order and item cancellations initiated by the seller, including orders automatically canceled by Amazon because the seller did not confirm the shipment. With the exception of those cancellations that are requested by the customer using the order cancellation option in their Amazon account. Pending orders or items that are canceled by the customer directly on Amazon are not included.

Amazon policy recommends sellers to maintain a cancellation rate under 2.5% in order to sell on Amazon. A cancellation rate above 2.5% may result in deactivation of seller-fulfilled offers.

If your seller-fulfilled offers are at risk of deactivation, you may be eligible to take a quiz to avoid the deactivation. For eligible sellers, the option will appear in the banner at the top of your Account Health page, where you will be given an opportunity to take a five-question quiz regarding the CR policy. You have 72 hours to take the quiz. If you pass the quiz, no plan of action (POA) will be required from you, or will your listings be deactivated. We recommend that you look for and take the quiz whenever available, as this is the best way to maintain your account health.

Best of luck to you!

- Bryce