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4.8L members
3.6K discussions
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Seller_WLFKPBf15CrmC

How to reactivate account

I received an email saying I violated Section 3 and to appeal if I felt it was in error. I replied, but then got this.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."

How can I have evidence that I didn't have a separate account?

Any help will be appreciated.

Thanks

221 views
38 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_WLFKPBf15CrmC

How to reactivate account

I received an email saying I violated Section 3 and to appeal if I felt it was in error. I replied, but then got this.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."

How can I have evidence that I didn't have a separate account?

Any help will be appreciated.

Thanks

Account Health
Tags:Deactivated
00
221 views
38 replies
Reply
0 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_WLFKPBf15CrmC's post

There can be a lot of things that cause this type of situation. Go down this list for any clues that might show the issue --

Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.

Have you EVER had another account?

Have any family members or business associates had other Amazon accounts?

Has ANYONE ever logged into THEIR Amazon account from your home or business?

Have you ever logged into your account from a business location that had an Amazon account of their own?

Have any of the above individuals ever had accounts that have been closed or sanctioned?

Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?

Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?

Amazon links EVERYTHING that they can trace back to you and your IP addresses.

In addition --

Find the suspension notice and POST THAT but remove all personal information first.

Anyone answering will need to see what wording they used and what they are asking for.

Since it is a Section 3 violation what was it for -- dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?

ALSO, post the appeal (if you submitted one) so we can see what you said. SOME appeals actually make things worse rather than better.

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

20
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

Steve from Amazon here, I know that this situation can be frustrating. I have reached out to an internal team for further guidance here and will follow up as soon as I have more information.

In the meantime, if anything changes please update me here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

I have been advised that you have an association with an account in the United Arab Emirates (AE) Store that has been deactivated. Action must be taken to resolve the verification issue in that Store. Once that has been done, you can take steps to reactivate the NA Store. This is the only path to reinstatement in the NA Store at this time.

Thanks,

Steve

00
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Seller_WLFKPBf15CrmC

How to reactivate account

I received an email saying I violated Section 3 and to appeal if I felt it was in error. I replied, but then got this.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."

How can I have evidence that I didn't have a separate account?

Any help will be appreciated.

Thanks

221 views
38 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_WLFKPBf15CrmC

How to reactivate account

I received an email saying I violated Section 3 and to appeal if I felt it was in error. I replied, but then got this.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."

How can I have evidence that I didn't have a separate account?

Any help will be appreciated.

Thanks

Account Health
Tags:Deactivated
00
221 views
38 replies
Reply
user profile

How to reactivate account

by Seller_WLFKPBf15CrmC

I received an email saying I violated Section 3 and to appeal if I felt it was in error. I replied, but then got this.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."

How can I have evidence that I didn't have a separate account?

Any help will be appreciated.

Thanks

Account Health
Tags:Deactivated
00
221 views
38 replies
Reply
0 replies
0 replies
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user profile
Seller_kIukTwdhvntAp
In reply to: Seller_WLFKPBf15CrmC's post

There can be a lot of things that cause this type of situation. Go down this list for any clues that might show the issue --

Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.

Have you EVER had another account?

Have any family members or business associates had other Amazon accounts?

Has ANYONE ever logged into THEIR Amazon account from your home or business?

Have you ever logged into your account from a business location that had an Amazon account of their own?

Have any of the above individuals ever had accounts that have been closed or sanctioned?

Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?

Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?

Amazon links EVERYTHING that they can trace back to you and your IP addresses.

In addition --

Find the suspension notice and POST THAT but remove all personal information first.

Anyone answering will need to see what wording they used and what they are asking for.

Since it is a Section 3 violation what was it for -- dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?

ALSO, post the appeal (if you submitted one) so we can see what you said. SOME appeals actually make things worse rather than better.

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

20
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

Steve from Amazon here, I know that this situation can be frustrating. I have reached out to an internal team for further guidance here and will follow up as soon as I have more information.

In the meantime, if anything changes please update me here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

I have been advised that you have an association with an account in the United Arab Emirates (AE) Store that has been deactivated. Action must be taken to resolve the verification issue in that Store. Once that has been done, you can take steps to reactivate the NA Store. This is the only path to reinstatement in the NA Store at this time.

Thanks,

Steve

00
Follow this discussion to be notified about new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_WLFKPBf15CrmC's post

There can be a lot of things that cause this type of situation. Go down this list for any clues that might show the issue --

Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.

Have you EVER had another account?

Have any family members or business associates had other Amazon accounts?

Has ANYONE ever logged into THEIR Amazon account from your home or business?

Have you ever logged into your account from a business location that had an Amazon account of their own?

Have any of the above individuals ever had accounts that have been closed or sanctioned?

Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?

Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?

Amazon links EVERYTHING that they can trace back to you and your IP addresses.

In addition --

Find the suspension notice and POST THAT but remove all personal information first.

Anyone answering will need to see what wording they used and what they are asking for.

Since it is a Section 3 violation what was it for -- dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?

ALSO, post the appeal (if you submitted one) so we can see what you said. SOME appeals actually make things worse rather than better.

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

20
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_WLFKPBf15CrmC's post

There can be a lot of things that cause this type of situation. Go down this list for any clues that might show the issue --

Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.

Have you EVER had another account?

Have any family members or business associates had other Amazon accounts?

Has ANYONE ever logged into THEIR Amazon account from your home or business?

Have you ever logged into your account from a business location that had an Amazon account of their own?

Have any of the above individuals ever had accounts that have been closed or sanctioned?

Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?

Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?

Amazon links EVERYTHING that they can trace back to you and your IP addresses.

In addition --

Find the suspension notice and POST THAT but remove all personal information first.

Anyone answering will need to see what wording they used and what they are asking for.

Since it is a Section 3 violation what was it for -- dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?

ALSO, post the appeal (if you submitted one) so we can see what you said. SOME appeals actually make things worse rather than better.

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

20
Reply
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

Steve from Amazon here, I know that this situation can be frustrating. I have reached out to an internal team for further guidance here and will follow up as soon as I have more information.

In the meantime, if anything changes please update me here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

Steve from Amazon here, I know that this situation can be frustrating. I have reached out to an internal team for further guidance here and will follow up as soon as I have more information.

In the meantime, if anything changes please update me here.

Thanks,

Steve

10
Reply
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

I have been advised that you have an association with an account in the United Arab Emirates (AE) Store that has been deactivated. Action must be taken to resolve the verification issue in that Store. Once that has been done, you can take steps to reactivate the NA Store. This is the only path to reinstatement in the NA Store at this time.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_WLFKPBf15CrmC's post

Hi @Seller_WLFKPBf15CrmC,

I have been advised that you have an association with an account in the United Arab Emirates (AE) Store that has been deactivated. Action must be taken to resolve the verification issue in that Store. Once that has been done, you can take steps to reactivate the NA Store. This is the only path to reinstatement in the NA Store at this time.

Thanks,

Steve

00
Reply
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