The whole shipment missing in the warehouse, only one SKU reimbursed
My shipment was delivered on Sept 25th, Claimed received on Sept 28th, and closed on Oct 3rd with discrepancies. Almost all the items were missing. I submitted files for reimbursement. On Oct 9th, amazon reimbursed me the amount of only one SKU, and no replies anymore. It is unfair that the shipment was missing in the warehouse, but amazon did not do anything to fix it. Reimburse or find them out. Is is hard?
The whole shipment missing in the warehouse, only one SKU reimbursed
My shipment was delivered on Sept 25th, Claimed received on Sept 28th, and closed on Oct 3rd with discrepancies. Almost all the items were missing. I submitted files for reimbursement. On Oct 9th, amazon reimbursed me the amount of only one SKU, and no replies anymore. It is unfair that the shipment was missing in the warehouse, but amazon did not do anything to fix it. Reimburse or find them out. Is is hard?
0 replies
Bryce_Amazon
Greetings @Seller_McuH1OpkDfWiB,
Thanks for raising this here, and apologies for the frustration it caused!
Do you have the case ID where you received the reimbursement? I would like to review the case details and determine if there are options to escalate. Thanks, and I look forward to hearing from you!
- Bryce
