Unfair 1-star review related to shipping
Hi everyone,
I would like to discuss a pressing concern that has recently come to light. A customer left a 1-star review due to not receiving their product, a situation that is outside my direct control as shipping and handling are managed by Amazon. While I have several 5-star reviews that reflect the quality and reliability of the product, I am worried about the impact this lone 1-star review could have on my product's reputation and customer satisfaction. It misleads potential buyers since it does not pertain to the product itself but to a logistical issue that I have no control over. Amazon deleted the review, but kept the 1 star.
I understand and respect Amazon’s policies on customer feedback, and I am seeking your guidance on how to address this issue effectively. Could you advise on the appropriate steps I could take? If it is possible and within Amazon's policy guidelines, could assistance be provided in reviewing this particular case to ensure the accuracy and fairness of the feedback displayed?
I appreciate any help you can offer and look forward to any suggestions you might have to help resolve this matter in accordance with Amazon's standards.
Order ID: #113-9432604-7980267
@Quincy_Amazon@LeviDylan_Amazon @Troy_Amazon
Unfair 1-star review related to shipping
Hi everyone,
I would like to discuss a pressing concern that has recently come to light. A customer left a 1-star review due to not receiving their product, a situation that is outside my direct control as shipping and handling are managed by Amazon. While I have several 5-star reviews that reflect the quality and reliability of the product, I am worried about the impact this lone 1-star review could have on my product's reputation and customer satisfaction. It misleads potential buyers since it does not pertain to the product itself but to a logistical issue that I have no control over. Amazon deleted the review, but kept the 1 star.
I understand and respect Amazon’s policies on customer feedback, and I am seeking your guidance on how to address this issue effectively. Could you advise on the appropriate steps I could take? If it is possible and within Amazon's policy guidelines, could assistance be provided in reviewing this particular case to ensure the accuracy and fairness of the feedback displayed?
I appreciate any help you can offer and look forward to any suggestions you might have to help resolve this matter in accordance with Amazon's standards.
Order ID: #113-9432604-7980267
@Quincy_Amazon@LeviDylan_Amazon @Troy_Amazon
3 replies
Seller_4zBzdtgCyS9EI
Have you requested removal? You will need to do that before a mod could help
Seller_aWfHogaqDRfDq
Yes, I have attempted multiple approaches to remove the rating.
First, I opened a case on Seller Central. Their response was that I should report the review from the product detail page. However, since Amazon has hidden the review and only retained the rating, I replied that I was unable to do so because the reporting option is only available when a review is visible.
Second, I asked within the same case if they could display the review so that I could report it. Their response was that Amazon policy does not allow reviews to be shown when a product has received a one-star rating. However, I know this is incorrect, as I have seen multiple instances of one-star ratings with visible reviews on Amazon.com.
Third, they advised me to contact community-help@amazon.com for further assistance. I have sent three emails to this address but have not received any response.
Given these circumstances, I am reaching out as a last resort, as I am unsure of any other avenues to request the removal of this rating.
Glenn_Amazon
Hi there @Seller_aWfHogaqDRfDq,
I'm sorry you have had difficulties with your Product Review. In order to investigate can you please provide your most recent Seller Support Case ID? At this time Amazon may not share any specific steps taken on the Product Review but I will see what escalation options exist. Thank you for your understanding.
-Glenn
