Items are available in the stock at fulfillment centers but showing not available in major states of India, For North India sellers Listing will not show in South India and Vice-versa IN HOME DECOR CATEGORY
Greetings !
Hi Amazon Sellers,
This is the worst kind of experience from Amazon India. Some Products/ASIN’S not visible to various states of India even remaining ASINs are visible in the whole india while we have all the items in a single FC. In the same category some items are visible to all the states while some are not visible to all the states of India & showing that item is unavailable while we have the items in the FC. Also We are facing some serious issues regarding buy box because some of popular product is not showing buy box price in manage inventory page but after clicking on the product the buy box price is showing on product detail page. Due to this problem our campaign is not running those products and showing listings are not in buy box BUT THEY are in BUY BOX as you can also see.
This issue has created big drop in today’s sale also. Please check and do the needful. Its happening with other sellers also.
This is the new policy of amazon India where products will be visible regionally.
Thank You.
This is the response from seller support:
Dear Seller,
Greetings from Amazon Seller Support.
I understand that your query is regarding your ASINs which are showing under Currently unavailable on the product detail page.
We regret the inconvenience caused to you.
Please be informed that I have shared you the relevant details as per Amazon Policy. However, I will definitely provide your feedback to the respective team to intervene on these policies.
I truly understand that some of our policies sometimes causes inconvenience to valued sellers like you. But as this involves a business decision, We as Seller Support would not be able to intervene or make changes on the decisions made by the concerned team.
However, please understand that this policy is the same for all the sellers selling this product.
We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.
Please be informed that the listings are currently available for sales in form regions/pin codes while they will show currently unavailable in some other regions.
For example, if the customer is based in Jaipur, he wil be able to see your offer on the Amazon page while if a customer from Bangalore tries to place order on the same ASIN, he may not be able to see your offer on the detail page of ASIN.
There are various factors that can impact your offers appearing on the offer listing page for certain locations.
These factors are carefully selected to give customers the best shopping experience.
Some actions you can take that can help you win the buybox are:
(i) Stock your products closer to customer location so that customers see faster delivery (details here);
(ii) Enable “Fast Track” for your listings by enrolling into the Guaranteed Delivery Program;
(iii) Enable Prime badging for your listings by enrolling into Seller Flex / Seller Fulfilled Prime program when you become eligible
(iv) Use recommendations from Inventory Planning->Restock Inventory Dashboard on Seller central to improve availability of your products across locations in India
Items are available in the stock at fulfillment centers but showing not available in major states of India, For North India sellers Listing will not show in South India and Vice-versa IN HOME DECOR CATEGORY
Greetings !
Hi Amazon Sellers,
This is the worst kind of experience from Amazon India. Some Products/ASIN’S not visible to various states of India even remaining ASINs are visible in the whole india while we have all the items in a single FC. In the same category some items are visible to all the states while some are not visible to all the states of India & showing that item is unavailable while we have the items in the FC. Also We are facing some serious issues regarding buy box because some of popular product is not showing buy box price in manage inventory page but after clicking on the product the buy box price is showing on product detail page. Due to this problem our campaign is not running those products and showing listings are not in buy box BUT THEY are in BUY BOX as you can also see.
This issue has created big drop in today’s sale also. Please check and do the needful. Its happening with other sellers also.
This is the new policy of amazon India where products will be visible regionally.
Thank You.
This is the response from seller support:
Dear Seller,
Greetings from Amazon Seller Support.
I understand that your query is regarding your ASINs which are showing under Currently unavailable on the product detail page.
We regret the inconvenience caused to you.
Please be informed that I have shared you the relevant details as per Amazon Policy. However, I will definitely provide your feedback to the respective team to intervene on these policies.
I truly understand that some of our policies sometimes causes inconvenience to valued sellers like you. But as this involves a business decision, We as Seller Support would not be able to intervene or make changes on the decisions made by the concerned team.
However, please understand that this policy is the same for all the sellers selling this product.
We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.
Please be informed that the listings are currently available for sales in form regions/pin codes while they will show currently unavailable in some other regions.
For example, if the customer is based in Jaipur, he wil be able to see your offer on the Amazon page while if a customer from Bangalore tries to place order on the same ASIN, he may not be able to see your offer on the detail page of ASIN.
There are various factors that can impact your offers appearing on the offer listing page for certain locations.
These factors are carefully selected to give customers the best shopping experience.
Some actions you can take that can help you win the buybox are:
(i) Stock your products closer to customer location so that customers see faster delivery (details here);
(ii) Enable “Fast Track” for your listings by enrolling into the Guaranteed Delivery Program;
(iii) Enable Prime badging for your listings by enrolling into Seller Flex / Seller Fulfilled Prime program when you become eligible
(iv) Use recommendations from Inventory Planning->Restock Inventory Dashboard on Seller central to improve availability of your products across locations in India
0 replies
Seller_Nn1W8ffP0gq76
Check your shipping template - that’s usually the root cause of ASINs not being visible in different regions.
On the product Buy Box, that’s strange - you may want to raise a case with Amazon seller support.
Seller_fv5rJVLWhLz4n
same problem since last one month
we received, this stupid replay from amazon
"We have got an update from our internal team that We are making some changes on the Amazon platform which may impact some seller listings in the following categories sarees, , dress materials,Handbags, Workspace and Gadget Accessories, Decorative Stickers only.
**Therefore, the listing offer has stopped showing up on the offer listing page for some pin codes/cities/states. Example: Your listing B07N8XP62P is available to purchase from Mumbai pincodes but will show currently unavailable for some of the pincodes of Hyderabad. **
There are no technical issues, these changes have been done by our internal team. "
Seller_bL4BfQHYiUkqP
Greetings!
Thank You for your kind response.Actually they are creating the same problem in Home Decor Category also.For Example same item is showing for Delhi Region but not showing in Maharashtra,Karnataka,AP etc.Many sellers do not know about this problem.They are thinking that their sales is getting down but actually their products are not visible across various states of India.One thing is to know about the same is to go manage inventory page and add the attributes Buy Box price if not added then if Buy Box price is showing there then No Problem but buy box price is not there then your product will not be visible Across all the states of India.Also click store front link those items will so unavailable But if you will click then item will be available with buy box but for certain regions.Dear Sellers,Please check your listings & come together to talk with Amazon India.
Seller_bL4BfQHYiUkqP
Also We get response from the seller support:
I regret any inconvenience caused to you.
Please be noted that the products which you have provided to us are in home decor category which is now categorized under the regional discovery program.
There are various factors that can impact your offers appearing on the offer listing page for certain locations.
These factors are carefully selected to give customers the best shopping experience.
Some actions you can take that can help you win the buybox are:
(i) Stock your products closer to customer location so that customers see faster delivery (details here);
(ii) Enable “Fast Track” for your listings by enrolling into the Guaranteed Delivery Program;
(iii) Enable Prime badging for your listings by enrolling into Seller Flex / Seller Fulfilled Prime program when you become eligible (iv) Use recommendations from Inventory Planning->Restock Inventory Dashboard on Seller central to improve availability of your products across locations in India
Seller_NabvxO1NDOPWj
same problem
lagta hai ab sellers ko amazon ko chhod ke koi aur platform pe dhyan dena chahiye agar yahi issue raha to
Seller_Exn3ANwpYAmFc
We are all facing same problem in home decor category, products are not available in South India as our products are at a FC in North India.
Seller_hlKOyJROcRqnF
Its same for all, Geo tagging is applicable to all sellers on the marketpalce model.
We too have noticed the same for many of our ASINS, to cope up with this a seller is compelled to replicate in different clusters.
This is the only solution to make up for the sale loss
Seller_VgcUjINYihQSE
This is true that Amazon has changed certain algorithms for buy box and presumably as per the trailing replies above it is done to promote various FCs and faster delivery to customer and inbound transport service of amazon. However, it may be true, but the fact of sales decreasing cannot be overlooked by amazon and us both and amazon would certainly look into statistics too, to analyse decreasing trends in sales in various categories, but, that shall take a lot of time line. In my opinion, rather than thinking of inventorties to various FCs and getting registered under GST in various states, it is my personal opinion to stress on shifting to other portals where such is not applicable so that some loss can be recouped because amazon does not listen to sellers … see for COD retrurns, customer damage, etc. if I am not correct
Seller_9k7DsnVDL1z47
this policy is for destroying the business of Mid and small sellers. Now only big sellers will survive who are having flex or multiple GST.
for example If product A is having 10 different listings by different brand but actually product is same, amazon is observing that maximum order of this product is coming from Bangalore and only seller is in Bangalore warehouse location, Then bye bye to all rest 9 sellers and buy box goes to BANGALORE WAREHOUSE SELLER for that region.
bangalore customer got the item fast, loss suffer to only rest 9 sellers.
This is complete kiddish activity.
Thanks
