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Seller_GK5kQEXpZI6fr

Creating a removal order with file upload. Keep getting error message.

I am trying to create a removal order for some items that somehow ended up in the DE marketplace (don't even get me started on that). We are in the UK.

I was advised to create a removal order by uploading an order removal file. I downloaded the template, filled it in and uploaded but I keep getting an error message stating that the label for the post code field is invalid.

i.e. Error - Invalid label "AddressPostalCode".

I am using Amazon's template so how can this label be incorrect?

I have been back and forward with support but as usual, totally useless. Beyond useless this time actually so I'm turning to you guys for help.

Has anyone come across this issue before?

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14 replies
Manage Inventory
Tags:Inventory
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Seller_GK5kQEXpZI6fr

Creating a removal order with file upload. Keep getting error message.

I am trying to create a removal order for some items that somehow ended up in the DE marketplace (don't even get me started on that). We are in the UK.

I was advised to create a removal order by uploading an order removal file. I downloaded the template, filled it in and uploaded but I keep getting an error message stating that the label for the post code field is invalid.

i.e. Error - Invalid label "AddressPostalCode".

I am using Amazon's template so how can this label be incorrect?

I have been back and forward with support but as usual, totally useless. Beyond useless this time actually so I'm turning to you guys for help.

Has anyone come across this issue before?

Manage Inventory
Tags:Inventory
00
44 views
14 replies
Reply
0 replies
user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_GK5kQEXpZI6fr's post

I don’t think Amazon will send back stock to a different country than where it is located.

00
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_GK5kQEXpZI6fr's post

Hi,

Cross-border removal orders to/from the UK are disabled.

Inventory stored in any Amazon EU fulfilment centre can only be returned to European addresses.

More Info here

20
user profile
Ezra_Amazon
In reply to: Seller_GK5kQEXpZI6fr's post

Hello @Seller_GK5kQEXpZI6fr

Thanks for your post.

Regarding FBA items, they'll be returned to the country of purchase, so no additional customs duties for customers.

However, as mentioned by @Seller_f5cnodyVjLD4S, you can't create removal orders between specific countries (e.g., DE, FR, IT, ES, PL, CZ to UK, vice versa).

For removal order steps, please click here.

Pay closer attention to the parts: How will I have my cross-border inventory returned and If items need to be returned from the Fulfillment Centre or directly from a customer, will these items be subject to tariffs on their return?

Keep us updated or if you have more questions!

Regards, Ezra

01
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Seller_GK5kQEXpZI6fr

Creating a removal order with file upload. Keep getting error message.

I am trying to create a removal order for some items that somehow ended up in the DE marketplace (don't even get me started on that). We are in the UK.

I was advised to create a removal order by uploading an order removal file. I downloaded the template, filled it in and uploaded but I keep getting an error message stating that the label for the post code field is invalid.

i.e. Error - Invalid label "AddressPostalCode".

I am using Amazon's template so how can this label be incorrect?

I have been back and forward with support but as usual, totally useless. Beyond useless this time actually so I'm turning to you guys for help.

Has anyone come across this issue before?

44 views
14 replies
Manage Inventory
Tags:Inventory
00
Reply
user profile
Seller_GK5kQEXpZI6fr

Creating a removal order with file upload. Keep getting error message.

I am trying to create a removal order for some items that somehow ended up in the DE marketplace (don't even get me started on that). We are in the UK.

I was advised to create a removal order by uploading an order removal file. I downloaded the template, filled it in and uploaded but I keep getting an error message stating that the label for the post code field is invalid.

i.e. Error - Invalid label "AddressPostalCode".

I am using Amazon's template so how can this label be incorrect?

I have been back and forward with support but as usual, totally useless. Beyond useless this time actually so I'm turning to you guys for help.

Has anyone come across this issue before?

Manage Inventory
Tags:Inventory
00
44 views
14 replies
Reply
user profile

Creating a removal order with file upload. Keep getting error message.

by Seller_GK5kQEXpZI6fr

I am trying to create a removal order for some items that somehow ended up in the DE marketplace (don't even get me started on that). We are in the UK.

I was advised to create a removal order by uploading an order removal file. I downloaded the template, filled it in and uploaded but I keep getting an error message stating that the label for the post code field is invalid.

i.e. Error - Invalid label "AddressPostalCode".

I am using Amazon's template so how can this label be incorrect?

I have been back and forward with support but as usual, totally useless. Beyond useless this time actually so I'm turning to you guys for help.

Has anyone come across this issue before?

Manage Inventory
Tags:Inventory
00
44 views
14 replies
Reply
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Seller_k2X0L9mVRT0pW
In reply to: Seller_GK5kQEXpZI6fr's post

I don’t think Amazon will send back stock to a different country than where it is located.

00
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_GK5kQEXpZI6fr's post

Hi,

Cross-border removal orders to/from the UK are disabled.

Inventory stored in any Amazon EU fulfilment centre can only be returned to European addresses.

More Info here

20
user profile
Ezra_Amazon
In reply to: Seller_GK5kQEXpZI6fr's post

Hello @Seller_GK5kQEXpZI6fr

Thanks for your post.

Regarding FBA items, they'll be returned to the country of purchase, so no additional customs duties for customers.

However, as mentioned by @Seller_f5cnodyVjLD4S, you can't create removal orders between specific countries (e.g., DE, FR, IT, ES, PL, CZ to UK, vice versa).

For removal order steps, please click here.

Pay closer attention to the parts: How will I have my cross-border inventory returned and If items need to be returned from the Fulfillment Centre or directly from a customer, will these items be subject to tariffs on their return?

Keep us updated or if you have more questions!

Regards, Ezra

01
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user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_GK5kQEXpZI6fr's post

I don’t think Amazon will send back stock to a different country than where it is located.

00
user profile
Seller_k2X0L9mVRT0pW
In reply to: Seller_GK5kQEXpZI6fr's post

I don’t think Amazon will send back stock to a different country than where it is located.

00
Reply
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_GK5kQEXpZI6fr's post

Hi,

Cross-border removal orders to/from the UK are disabled.

Inventory stored in any Amazon EU fulfilment centre can only be returned to European addresses.

More Info here

20
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_GK5kQEXpZI6fr's post

Hi,

Cross-border removal orders to/from the UK are disabled.

Inventory stored in any Amazon EU fulfilment centre can only be returned to European addresses.

More Info here

20
Reply
user profile
Ezra_Amazon
In reply to: Seller_GK5kQEXpZI6fr's post

Hello @Seller_GK5kQEXpZI6fr

Thanks for your post.

Regarding FBA items, they'll be returned to the country of purchase, so no additional customs duties for customers.

However, as mentioned by @Seller_f5cnodyVjLD4S, you can't create removal orders between specific countries (e.g., DE, FR, IT, ES, PL, CZ to UK, vice versa).

For removal order steps, please click here.

Pay closer attention to the parts: How will I have my cross-border inventory returned and If items need to be returned from the Fulfillment Centre or directly from a customer, will these items be subject to tariffs on their return?

Keep us updated or if you have more questions!

Regards, Ezra

01
user profile
Ezra_Amazon
In reply to: Seller_GK5kQEXpZI6fr's post

Hello @Seller_GK5kQEXpZI6fr

Thanks for your post.

Regarding FBA items, they'll be returned to the country of purchase, so no additional customs duties for customers.

However, as mentioned by @Seller_f5cnodyVjLD4S, you can't create removal orders between specific countries (e.g., DE, FR, IT, ES, PL, CZ to UK, vice versa).

For removal order steps, please click here.

Pay closer attention to the parts: How will I have my cross-border inventory returned and If items need to be returned from the Fulfillment Centre or directly from a customer, will these items be subject to tariffs on their return?

Keep us updated or if you have more questions!

Regards, Ezra

01
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