Phone Issue "Internal failure Sorry, we are unable to process your request. Try again."
ForumsHomeDiscussionsGroups

Countries

Read-only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_bo73sy82Tfb3v

Phone Issue "Internal failure Sorry, we are unable to process your request. Try again."

We are unable to reach Amazon support for assistance with our shipment issue. We keep receiving the error message: "Internal failure. Sorry, we are unable to process your request. Try again." when trying to call.

We were able to make a call last Friday, Feb 14, but now we can’t get through when following up. Can someone help us resolve this? Or could you share the steps you took to fix this issue?

We have already submitted a case, but we haven’t received a response for a long time.

Thanks.

14 views
1 reply
Manage Inventory
Tags:Missing
00
Reply
0 replies
user profile
Topher_Amazon
In reply to: Seller_bo73sy82Tfb3v's post

Hi @Seller_bo73sy82Tfb3v,

Are you on a professional selling plan? We've seen this from time to time on the forums and that's a question that often comes into play. Do you already have an existing support case on the issue?

Topher

00
Follow this discussion to be notified about new activity