Amzon Return Policy help customer to cheat openly
Amazon system auto authorizing each return either it’s falling under the non-retuanble category.
Amazon ATS team pick up the product from the customer delivery location and refund at their own from seller account. Customers are smart, especially for electronics products they used the product when product stoped working then opened return request. Recently a customer opened returned request and Amazon authorized their return request when the product came to us it was not the original product which we sent to the customer. The customer replaced the product with old ones. This is how cheating customers on Amazon and Amazon’s policies are helping them to do it.
Amzon Return Policy help customer to cheat openly
Amazon system auto authorizing each return either it’s falling under the non-retuanble category.
Amazon ATS team pick up the product from the customer delivery location and refund at their own from seller account. Customers are smart, especially for electronics products they used the product when product stoped working then opened return request. Recently a customer opened returned request and Amazon authorized their return request when the product came to us it was not the original product which we sent to the customer. The customer replaced the product with old ones. This is how cheating customers on Amazon and Amazon’s policies are helping them to do it.
0 replies
Seller_77xS5HhMnUd9U
And then Amazon sends a notice to the seller for selling the used product just because the customer said so. There is nothing we can do about it.
Seller_sM9ZUVDLB6P3P
Customer are sending us fake product back and now amazon has blocked my safe-t claim option
stating I have violated the policies.
first ask the customer to share the unpacking video of parcel, you will come to know who is fooling amazon, customers or seller.
The only reason mention for deactivation safe-t claim is image, they have shared any specific safe-t claim where image was an issue, how are we suppose to know that.
its sad to see the state in which sellers have to be at wrong end always.
Seller_YmNoMyMjVHy2B
We are facing the same issue of customer fraud, but you can make it less by following steps
First of all, maintain video evidence of each and every order you process, Since you are dealing with electronics,an electronic product contains a model number or any unique number.
Maintain an excel sheet of that product SKU, Order Number and that product Unique number.
Whenever a customer request return you have some window to edit authorization.
Just mention in that authorization that Accept return pickup only if a product contains a unique number on it, Actual Brand Packing and Brand Label.
This way courier person will check whether that unique number is on the product , and he will take action accordingly.
Also, attach the Video link which you have taken while order processing.
Seller_zwrlEzGW5ZLKf
Not only electronic every sellers are facing these types of problems.
Seller_C4REsLvvQjI3v
hy its an a big cheating by amazon and get benefits customer , and used the products (10 days to 30 days) and after return it , amazon dont see the products what customer give him , seller give best quality of products , they damaged and used provide it and amazon also take it and charge to seller account
so seller get the damage product and give the charge of his earn money
Seller_hRF25QIY6x0sv
Its a Very Common Practice in Fashion Category As well. Every month I receive 100-150 pcs of Used Clothing in Return of the New products which I had Shipped. Either the Customer Returned a Used Old Washed product in Lieu of the New product or the Courier boys change in between. Whoever is responsible, Amazon needs to Come up with a tech Solution which will Catch the Culprit. Right Now All Genuine Sellers are Suffering because of the Flaw in the system. As of now Amazon Does not want to annoy the customers, but at some point in time, they need to Identify all these customers and Start Black listing them.
Seller_1x3ZkJCo9yWJ4
This is not new,it happens always,u jave to check eeturn authorization mail eveey time and also video proof the product when returned so amazo. Pays u.i knw its a lengthy and irritating buy no solution,we deal o. Stationary and its a regular issue or do fba
Seller_AAEeEbMSl5DJ2
Very much agree with your issue. I am also facing this problem. Returns and cash on delivery rejections making me huge loss of revenue.
Seller_INEOhR6Ag4d7l
Every genuine seller is facing this issue on Amazon thus incurring unbearable losses, it also makes a new seller sometimes frustrated thinking that selling on Amazon cannot be a long time business for him/her. I was a seller on ebay.in & there was a buyer rating also along with seller rating. I think Amazon should also have this feature so that seller can also rate/comment about a buyer & this rating should be used to trace/deactivate buyer accounts who are frequently following such unethical buying practices.
