amazon cheated with customers imapcting my seller rating
i am shipping a producct of moq 3 all three small boxes are packed in one big box(of all three box)
now when people are returing only one big box amazon is saying only one quantity is returned and refunding only 1/3 of the order cause of that my seller feedback is destroying
amazon cheated with customers imapcting my seller rating
i am shipping a producct of moq 3 all three small boxes are packed in one big box(of all three box)
now when people are returing only one big box amazon is saying only one quantity is returned and refunding only 1/3 of the order cause of that my seller feedback is destroying
0 replies
Roberto_Amazon
Hello! @The_DwarkaDhish
Thank you for using the Forums. I understand that you are selling products in sets of 3 (MOQ 3) packed in one big box, when customers return the entire box, Amazon is treating it as a single unit return.
I would encourage you to take the following actions:
- Update your product listing to clearly indicate: "Sold as set of 3 units in one big box" / "Returns must be processed as 3-unit set"
- Create a detailed return instruction insert in the package
Hope this helps.
Regards,
