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Seller_yI8y39Nk0gIfT

Uploaded Images not reflecting

We are trying to update the images for some our ASINs but the images uploaded are not reflecting and those images we've deleted are still reflecting on the Product Page. I have found several discussions relating to this but none with solution. Please help!

Thank you

Case IDs 14190866271, 14196781831

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1 reply
Create and Manage Listings
Tags:Detail page, Images, Listings
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Seller_yI8y39Nk0gIfT

Uploaded Images not reflecting

We are trying to update the images for some our ASINs but the images uploaded are not reflecting and those images we've deleted are still reflecting on the Product Page. I have found several discussions relating to this but none with solution. Please help!

Thank you

Case IDs 14190866271, 14196781831

Create and Manage Listings
Tags:Detail page, Images, Listings
10
34 views
1 reply
Reply
0 replies
user profile
Blake_Amazon
In reply to: Seller_yI8y39Nk0gIfT's post

Hey @Seller_yI8y39Nk0gIfT, thank you for providing those case IDs. I see that in the second case they mention that your main image is not compliant due to not meeting pixel requirements. The bigger issue though is described in the first case, where Brand Registry Support says that you aren't the registered brand owner of the ASIN in question. This means that even if the image was compliant, you don't have the contributor rights to update the image, and thus is would not reflect.

If you feel this is incorrect and you are indeed the brand owner of the ASIN, do reach back out to Brand Registry Support!

-Blake

10
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Seller_yI8y39Nk0gIfT

Uploaded Images not reflecting

We are trying to update the images for some our ASINs but the images uploaded are not reflecting and those images we've deleted are still reflecting on the Product Page. I have found several discussions relating to this but none with solution. Please help!

Thank you

Case IDs 14190866271, 14196781831

34 views
1 reply
Create and Manage Listings
Tags:Detail page, Images, Listings
10
Reply
user profile
Seller_yI8y39Nk0gIfT

Uploaded Images not reflecting

We are trying to update the images for some our ASINs but the images uploaded are not reflecting and those images we've deleted are still reflecting on the Product Page. I have found several discussions relating to this but none with solution. Please help!

Thank you

Case IDs 14190866271, 14196781831

Create and Manage Listings
Tags:Detail page, Images, Listings
10
34 views
1 reply
Reply
user profile

Uploaded Images not reflecting

by Seller_yI8y39Nk0gIfT

We are trying to update the images for some our ASINs but the images uploaded are not reflecting and those images we've deleted are still reflecting on the Product Page. I have found several discussions relating to this but none with solution. Please help!

Thank you

Case IDs 14190866271, 14196781831

Create and Manage Listings
Tags:Detail page, Images, Listings
10
34 views
1 reply
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Blake_Amazon
In reply to: Seller_yI8y39Nk0gIfT's post

Hey @Seller_yI8y39Nk0gIfT, thank you for providing those case IDs. I see that in the second case they mention that your main image is not compliant due to not meeting pixel requirements. The bigger issue though is described in the first case, where Brand Registry Support says that you aren't the registered brand owner of the ASIN in question. This means that even if the image was compliant, you don't have the contributor rights to update the image, and thus is would not reflect.

If you feel this is incorrect and you are indeed the brand owner of the ASIN, do reach back out to Brand Registry Support!

-Blake

10
Follow this discussion to be notified about new activity
user profile
Blake_Amazon
In reply to: Seller_yI8y39Nk0gIfT's post

Hey @Seller_yI8y39Nk0gIfT, thank you for providing those case IDs. I see that in the second case they mention that your main image is not compliant due to not meeting pixel requirements. The bigger issue though is described in the first case, where Brand Registry Support says that you aren't the registered brand owner of the ASIN in question. This means that even if the image was compliant, you don't have the contributor rights to update the image, and thus is would not reflect.

If you feel this is incorrect and you are indeed the brand owner of the ASIN, do reach back out to Brand Registry Support!

-Blake

10
user profile
Blake_Amazon
In reply to: Seller_yI8y39Nk0gIfT's post

Hey @Seller_yI8y39Nk0gIfT, thank you for providing those case IDs. I see that in the second case they mention that your main image is not compliant due to not meeting pixel requirements. The bigger issue though is described in the first case, where Brand Registry Support says that you aren't the registered brand owner of the ASIN in question. This means that even if the image was compliant, you don't have the contributor rights to update the image, and thus is would not reflect.

If you feel this is incorrect and you are indeed the brand owner of the ASIN, do reach back out to Brand Registry Support!

-Blake

10
Reply
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