Amazon "call me now" hangs up each time I call. It doesn't even allow discussion. 6 weeks now.
Does anyone have this problem?
Each time I call Seller Support, it connects me and then immediately disconnects and writes, "Your call has ended. If you need to speak to us again, please request another call."
I can only use the "call me now" feature if I use a different cell phone. I borrowed 3 cell phones to try it. They all work on my IP. But not my business phone, which used to work fine, until Aug. 16. It's now Sep. 26.
I created an case Aug. 16. I answered multiple Seller Support representaive questions through many email exchanges. They finally tried to say nothing was wrong, but obviously if my business phone number suddenly stops being accepted by Amazon's "call me now", something is wrong. So now twice a week, Seller Support sends me the same email that writes, "Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We'll provide an update as soon as any additional information is available."
That's it. No resolve. Anyone experience this before?
Thankyou for answering.
Amazon "call me now" hangs up each time I call. It doesn't even allow discussion. 6 weeks now.
Does anyone have this problem?
Each time I call Seller Support, it connects me and then immediately disconnects and writes, "Your call has ended. If you need to speak to us again, please request another call."
I can only use the "call me now" feature if I use a different cell phone. I borrowed 3 cell phones to try it. They all work on my IP. But not my business phone, which used to work fine, until Aug. 16. It's now Sep. 26.
I created an case Aug. 16. I answered multiple Seller Support representaive questions through many email exchanges. They finally tried to say nothing was wrong, but obviously if my business phone number suddenly stops being accepted by Amazon's "call me now", something is wrong. So now twice a week, Seller Support sends me the same email that writes, "Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We'll provide an update as soon as any additional information is available."
That's it. No resolve. Anyone experience this before?
Thankyou for answering.
0 replies
Seller_OvL8C4BJWiuS9
Most likely means you use it too much and they have locked that number.
Seller_Sram36TnVt73c
get a google voice number and use that.
your business number may be flagged as spam.
Micah_Amazon
Hello @Seller_KXPusmCJDlqTW,
Thank you for your post. My apologies on the frustration. Are you getting an error message when clicking "Call me now?" If so, can you please provide a screen shot?
Looking forward to your response.
Cheers,
Micah
Micah_Amazon
Hello @Seller_KXPusmCJDlqTW,
Hope all is well. Wanted to follow up and see if you still require assistance or if this has been resolved. Please update the thread with the current status.
Looking forward to your response.
Cheers,
Micah