Replacement Order Process
I had a customer receive their shipment damaged and I offered to send out a replacement. Is there a process within Amazon to send a replacement, or do I just send it on my own? The customer messaged me with a replacement request but there is no option anywhere to send it to them.
Replacement Order Process
I had a customer receive their shipment damaged and I offered to send out a replacement. Is there a process within Amazon to send a replacement, or do I just send it on my own? The customer messaged me with a replacement request but there is no option anywhere to send it to them.
2 replies
Seller_4zBzdtgCyS9EI
NEVER EVER do anything outside of Amazon. You ask the buyer to request a return and as they do, they can opt for a replacement or refund. You will then see a replacement order in your awaiting orders. Anything you do outside of Amazon will not end well.
Since it appears you are new, I recommend you read THIS post and all the comments too.
Danny_Amazon
Hello @Seller_EKKqHOPzWMvU8- thanks for asking this question here on the forums, and I'm glad to see @Seller_4zBzdtgCyS9EIhere with some savvy guidance.
Here is the help page for processing replacements for seller-fulfilled orders, and I would second the guidance that managing replacement orders outside Amazon may be seen as a policy violation.
Hopefully this has been already resolved in the days since your post, but please let me know if you have any questions!
-Danny
