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Seller_XjolGGpui9INo

Amazon Buyer Returns - Getting a small notebook back instead of product. Anyone else?

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

img
263 views
43 replies
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user profile
Seller_XjolGGpui9INo

Amazon Buyer Returns - Getting a small notebook back instead of product. Anyone else?

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

img
30
263 views
43 replies
Reply
0 replies
user profile
Seller_yYYORLQZ5LPLZ
In reply to: Seller_XjolGGpui9INo's post

https://sellercentral.amazon.com/seller-forums/discussions/t/4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c?postId=4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

@Seller_XjolGGpui9INo- Can you please share the order IDs with me as well?

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Just confirming your cases were added to my broader escalation of this situation. Glad the SAFE-T claim portion was taken care of.

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Hi folks,

If you have commented on here and shared your Order ID and photos of a return that included Pokémon notepads/deflated balloons, please know that I have included it in my escalation for further investigation. Thank you for your help in reporting suspected buyer abuse!

Respectfully,

Xander

30
user profile
Seller_Nuf9rwhVrGFjf
In reply to: Seller_XjolGGpui9INo's post

Thank you for sharing this. We have now received 3 of these as returns and are about to file for SafeT. It's frustrating

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

As an update, the escalation is under investigation. Thank you again for coming to the Forums and reporting it! Should you receive more packages with Pokémon notepads or deflated balloons, please:

1) Tag me

2) Include the Order ID and Safe-T claim number (if applicable) associated with those items

3) Pictures of the notepads/balloons.

- Xander

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

So I spoke the a SAFE-T claims specialist and asked what sellers can do in the meantime as they continue investigating: Sellers have the option to charge a re-stocking fee up-to a 100% for a materially different return. If the buyer raises an A-to-Z claim and is granted, sellers can appeal to the claim decision via Seller Central. In case when a seller fails to issue the refund in the same case and Amazon issues it on their behalf, they can file a SAFE-T claim.

21
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

I did recieve an update this morning from the escalations team and this situation is still under investigation. I'll circle back once I have more information.

30
user profile
Seller_XjolGGpui9INo

Amazon Buyer Returns - Getting a small notebook back instead of product. Anyone else?

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

img
263 views
43 replies
30
Reply
user profile
Seller_XjolGGpui9INo

Amazon Buyer Returns - Getting a small notebook back instead of product. Anyone else?

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

img
30
263 views
43 replies
Reply
user profile

Amazon Buyer Returns - Getting a small notebook back instead of product. Anyone else?

by Seller_XjolGGpui9INo

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

img
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43 replies
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Seller_yYYORLQZ5LPLZ
In reply to: Seller_XjolGGpui9INo's post

https://sellercentral.amazon.com/seller-forums/discussions/t/4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c?postId=4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

@Seller_XjolGGpui9INo- Can you please share the order IDs with me as well?

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Just confirming your cases were added to my broader escalation of this situation. Glad the SAFE-T claim portion was taken care of.

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Hi folks,

If you have commented on here and shared your Order ID and photos of a return that included Pokémon notepads/deflated balloons, please know that I have included it in my escalation for further investigation. Thank you for your help in reporting suspected buyer abuse!

Respectfully,

Xander

30
user profile
Seller_Nuf9rwhVrGFjf
In reply to: Seller_XjolGGpui9INo's post

Thank you for sharing this. We have now received 3 of these as returns and are about to file for SafeT. It's frustrating

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

As an update, the escalation is under investigation. Thank you again for coming to the Forums and reporting it! Should you receive more packages with Pokémon notepads or deflated balloons, please:

1) Tag me

2) Include the Order ID and Safe-T claim number (if applicable) associated with those items

3) Pictures of the notepads/balloons.

- Xander

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

So I spoke the a SAFE-T claims specialist and asked what sellers can do in the meantime as they continue investigating: Sellers have the option to charge a re-stocking fee up-to a 100% for a materially different return. If the buyer raises an A-to-Z claim and is granted, sellers can appeal to the claim decision via Seller Central. In case when a seller fails to issue the refund in the same case and Amazon issues it on their behalf, they can file a SAFE-T claim.

21
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

I did recieve an update this morning from the escalations team and this situation is still under investigation. I'll circle back once I have more information.

30
user profile
Seller_yYYORLQZ5LPLZ
In reply to: Seller_XjolGGpui9INo's post

https://sellercentral.amazon.com/seller-forums/discussions/t/4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c?postId=4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c

30
user profile
Seller_yYYORLQZ5LPLZ
In reply to: Seller_XjolGGpui9INo's post

https://sellercentral.amazon.com/seller-forums/discussions/t/4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c?postId=4e4b0ccc-f51f-4f3f-9f9a-f4c13f78d63c

30
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

@Seller_XjolGGpui9INo- Can you please share the order IDs with me as well?

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

@Seller_XjolGGpui9INo- Can you please share the order IDs with me as well?

40
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Just confirming your cases were added to my broader escalation of this situation. Glad the SAFE-T claim portion was taken care of.

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Just confirming your cases were added to my broader escalation of this situation. Glad the SAFE-T claim portion was taken care of.

40
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Hi folks,

If you have commented on here and shared your Order ID and photos of a return that included Pokémon notepads/deflated balloons, please know that I have included it in my escalation for further investigation. Thank you for your help in reporting suspected buyer abuse!

Respectfully,

Xander

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

Hi folks,

If you have commented on here and shared your Order ID and photos of a return that included Pokémon notepads/deflated balloons, please know that I have included it in my escalation for further investigation. Thank you for your help in reporting suspected buyer abuse!

Respectfully,

Xander

30
Reply
user profile
Seller_Nuf9rwhVrGFjf
In reply to: Seller_XjolGGpui9INo's post

Thank you for sharing this. We have now received 3 of these as returns and are about to file for SafeT. It's frustrating

30
user profile
Seller_Nuf9rwhVrGFjf
In reply to: Seller_XjolGGpui9INo's post

Thank you for sharing this. We have now received 3 of these as returns and are about to file for SafeT. It's frustrating

30
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

As an update, the escalation is under investigation. Thank you again for coming to the Forums and reporting it! Should you receive more packages with Pokémon notepads or deflated balloons, please:

1) Tag me

2) Include the Order ID and Safe-T claim number (if applicable) associated with those items

3) Pictures of the notepads/balloons.

- Xander

40
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

As an update, the escalation is under investigation. Thank you again for coming to the Forums and reporting it! Should you receive more packages with Pokémon notepads or deflated balloons, please:

1) Tag me

2) Include the Order ID and Safe-T claim number (if applicable) associated with those items

3) Pictures of the notepads/balloons.

- Xander

40
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

So I spoke the a SAFE-T claims specialist and asked what sellers can do in the meantime as they continue investigating: Sellers have the option to charge a re-stocking fee up-to a 100% for a materially different return. If the buyer raises an A-to-Z claim and is granted, sellers can appeal to the claim decision via Seller Central. In case when a seller fails to issue the refund in the same case and Amazon issues it on their behalf, they can file a SAFE-T claim.

21
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

So I spoke the a SAFE-T claims specialist and asked what sellers can do in the meantime as they continue investigating: Sellers have the option to charge a re-stocking fee up-to a 100% for a materially different return. If the buyer raises an A-to-Z claim and is granted, sellers can appeal to the claim decision via Seller Central. In case when a seller fails to issue the refund in the same case and Amazon issues it on their behalf, they can file a SAFE-T claim.

21
Reply
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

I did recieve an update this morning from the escalations team and this situation is still under investigation. I'll circle back once I have more information.

30
user profile
Xander_Amazon
In reply to: Seller_XjolGGpui9INo's post

I did recieve an update this morning from the escalations team and this situation is still under investigation. I'll circle back once I have more information.

30
Reply