Seller Account Deactivated
My seller account was deactivated and message was:
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
i created my account last July/2023 as professional. since i didn't list any product in the last 6 months, i was asked twice to verify my information sending bank details, last verification was Feb-6th.
two weeks ago, i listed a test listing, launched ppc for some days and closed the listing.
I was notified by Amazon that my account is deactivated and was asked to submit Gas/Internet bills as proof of residency.
i did submit the bills and documents, however i did not receive any answer yet.
the issue is that i already ordered the product, is being manufactured and was about to create the listing.
please let me know if any similar experience.
Seller Account Deactivated
My seller account was deactivated and message was:
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
i created my account last July/2023 as professional. since i didn't list any product in the last 6 months, i was asked twice to verify my information sending bank details, last verification was Feb-6th.
two weeks ago, i listed a test listing, launched ppc for some days and closed the listing.
I was notified by Amazon that my account is deactivated and was asked to submit Gas/Internet bills as proof of residency.
i did submit the bills and documents, however i did not receive any answer yet.
the issue is that i already ordered the product, is being manufactured and was about to create the listing.
please let me know if any similar experience.
0 replies
Stevie_Amazon
Hi there @Seller_Lu5CLso8Jslra,
I do hope this finds you well.
I understand your account has recently been deactivated. While you have already submitted a utility bill, I would like to advise of the requirements that documentation must meet.
In order to ensure your documents are not rejected, all documents must:
- Be valid (not expired, revoked, inactive or closed).
- In order to ensure your documents are not rejected, make sure that they meet the following requirements
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
When did you submit this information? It does take time to review information as the applicable team will be receiving submissions from multiple sellers at once. If it has been an extended period of time, the moderating team and I can look into the issue further. Please do not hesitate to further reply here.
All the best,
Stevie
