Customer complaint wrong product received
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Seller_ZPrn3v6dylxx3

Customer complaint wrong product received

Customer complaint wrong product received however, we sent the correct product through easy ship. Now customer has given negative feedback to seller.

As a seller we have no control over the packet once it is shipped. In the original order there was a bedsheet sent but customer claims she received a used jeans.

How can I get the negative feedback removed?

Please help.

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Roberto_Amazon
In reply to: Seller_ZPrn3v6dylxx3's post

Hey there! @Seller_ZPrn3v6dylxx3

This is Roberto. Have you already requested removal of the feedback using feedback manager? If you already have but the request was denied, please provide me the case ID for further review.

Looking forward to hearing from you.

Regards,

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