Hello,

I am facing a very strange problem.

Our seller account has been suspended because we received the same policy warning three times regarding an ASIN for which it was claimed that we had modified the title.

Our account has been deactivated with this notification :

Hello,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We are contacting you because one or more of the ASINs you created violates our ASIN Creation and Listing policies. Please review Amazon’s policies regarding Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/G200390640).

Per our policies, sellers may only update detail pages to accurately describe the product as originally listed. Acceptable updates include providing additional details about the product, clarifying any ambiguous content, making grammatical fixes, and removing any content that violates Amazon policies.

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information:

-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.

-- How your account has not violated our policies.

This ASIN was not in our inventory, and I was able to demonstrate that these policy warnings were received in error. Therefore, I submitted an appeal for these 3 policy warnings through the Performance - Account Health page. Amazon has removed all 3 cases, and I have received notifications confirming the same.

After this step, I proceeded to draft a plan of action to reactivate the seller account, providing evidence that the violations were received in error and that the account could be reactivated. However, as soon as I submitted the plan through the appeal button, it was instantly rejected (as indicated by the message: Status: Our evaluation is complete).

But I did not receive any notification.

I wanted to contact the team by phone, but the "call me now" button is not available on my interface. When I create a case in Case Log to get more information and ask for help, I always receive the same response (I've done it 3 times):

Hello,

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health. If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings. Sincerely,

To conclude, recently, all the notifications I have been receiving are in Chinese (despite being a French company and not choosing Chinese settings). Only the suspension notification was in English.

I am concerned that my account might be somehow bugged, and I am unable to reinstate it. Since I cannot seek help from Amazon through conventional channels, I am reaching out here.

Has this situation ever happened to anyone else, or can someone from Amazon please explain what is happening with my account?

Thank you :)

Alexis