Dear Amazon Support,

I’m writing to raise a serious concern regarding a return request on Order ID 407-0789119-9209947.

Order Date: 23-Dec-2024

Delivered: 27-Dec-2024

Return Requested: 11 June 2025 (i.e., after 167 days)

Status: Auto-authorized despite showing "Out of policy"

The buyer claimed “Different from what was ordered” — without any buyer comments, evidence, or communication — and Amazon auto-authorized the return instantly, even though it's clearly out of return policy.

❗ Major Issues:

This return was requested after more than 5 months, way outside Amazon’s return window.

The system still allowed auto-authorization and return label generation, despite showing "Out of policy" in the interface.

As a seller, I am being penalized for Amazon’s system inconsistency.

Amazon is a global marketplace. How can sellers trust the platform if it doesn’t even uphold its own return timelines? We invest in providing genuine service, and such actions directly encourage policy misuse and fraudulent returns.

I request:

Immediate investigation and reversal of this auto-authorization.

An explanation as to why the system allowed an out-of-policy return.

Amazon to take accountability for enforcing fair and consistent policies for sellers.

Please treat this matter urgently. Seller trust is the backbone of Amazon, and such instances shake that trust.

Sincerely,

DEL ROSKOSH

@Sakura_Amazon_@Adam_Amazon_@Noor_Amazon_