Need advice and help with - Seller account has been deactivated in accordance with section 3
Hi all!
I am reaching out to discuss a challenging situation we are currently facing on Amazon. A few days ago, our account was deactivated due to its association with another third-party account. Following our communication with Amazon support, we were instructed to provide various documents, including invoices, service contracts, and bank statements for completed services.
Upon reviewing the provided documentation, it is evident that the related Amazon account, which led to the deactivation, was initially added as a user for collaborative purposes. Subsequently, the account was removed upon termination of the service contract.
The latest communication from Amazon indicated that we need to contact the third-party company and instruct them to take actions with their account. However, we are facing challenges in executing this directive as it seems impractical for us to issue commands to a third party.
I am reaching out to seek guidance and assistance from anyone who may have experience in resolving a similar issue. Any insights or recommendations on how to navigate this situation would be greatly appreciated.
Thank you for your time and assistance.
Need advice and help with - Seller account has been deactivated in accordance with section 3
Hi all!
I am reaching out to discuss a challenging situation we are currently facing on Amazon. A few days ago, our account was deactivated due to its association with another third-party account. Following our communication with Amazon support, we were instructed to provide various documents, including invoices, service contracts, and bank statements for completed services.
Upon reviewing the provided documentation, it is evident that the related Amazon account, which led to the deactivation, was initially added as a user for collaborative purposes. Subsequently, the account was removed upon termination of the service contract.
The latest communication from Amazon indicated that we need to contact the third-party company and instruct them to take actions with their account. However, we are facing challenges in executing this directive as it seems impractical for us to issue commands to a third party.
I am reaching out to seek guidance and assistance from anyone who may have experience in resolving a similar issue. Any insights or recommendations on how to navigate this situation would be greatly appreciated.
Thank you for your time and assistance.
0 replies
Seller_OvL8C4BJWiuS9
If you had a collaborative relationship, you should be able to inquire as to where their account stands.
They need to address their account before you can move forward.
Atlas_Amazon
Hello @Seller_EBgc8alxzesqj
Thank you for the information provided regarding the deactivation of the account. I understand it is due to the association between your account and third party that you previously worked with. Have you contacted the third party at all to see about them reactivating their account? When was the user access removed? Have you removed all of the shared information between the accounts?
Was the account deactivated before or after you terminated the association? If you have provided all of the documents you have for the partnership, and our team is still rejecting the submission, you will need the third party to reactivate their account.
Once reactivated, you can submit a brief explanation on yours that includes the date of the reactivation. Our team will review the submission and verify it before taking the appropriate action. Please continue to utilize this thread for any updates or additional details regarding this situation.
Best,
Atlas
